account hacked

I see that PUBGM’s Customer service has gotten a lot better in the past two years. People have lost their accounts in the past and customer service was not helpful at all in retrieving their account. My question is can customer service help now in retrieving accounts that were stolen two or three years ago from now? Some people had accounts stolen in which they have spent more than $2000 on this game
6 Replies
Visor
Visor10mo ago
Have you filled out the account recovery tool?
DOOM
DOOMOP10mo ago
Yes, hence why the game was not helpful, but it’s been 2 years or more now, smh
Mocha
Mocha10mo ago
I don’t think support can be helpful in this case as your account has been lost long time ago and they’re limited to 6 months of bills and recovery data. it’s not a good idea that support opens up recovering accounts for more than 6 months as it’s going to be a mess due to all the people that sold their accounts previously
Piston
Piston10mo ago
Please submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim.
DOOM
DOOMOP10mo ago
Even if it’s been more than 1 YEAR or TWO???
Piston
Piston10mo ago
Yes.

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