My account got linked but when i submit a claim i dont receive any list/submit info

Hello, My UID: 5363274121 My device: Redmi Note 9 pro I have many proofs. I submit a claim but i didnt receive any claim account information I'm waiting around 2 months and nothing. The list-about my account who i played,my rank when i got linked and more. But i'm waiting and nothing. When i first submit a claim everything worked but i didnt know my rank now i know it. Please help me i know the season and rank everything. I have bought many uc i have foto. I have contact customer service they reply me to submit a claim but it doesn't work. I dont receive any submit info about me. Please help me. @Error