Need a help!!!

Is it possible or not to recover you hacked pubg account from a new device ??šŸ„¹
7 Replies
ā­The Reaper
ā­The ReaperOPā€¢9mo ago
@Tencent @Administrator why everyone ignoring my question? I just need an answer with yes/no
Piston
Pistonā€¢9mo ago
You need to use the device that your PUBG MOBILE account is most frequently logged in.
ā­The Reaper
ā­The ReaperOPā€¢9mo ago
Does it mean i need hackers phone now?šŸ™‚
Piston
Pistonā€¢9mo ago
No, it is the device you have been using to access your PUBG MOBILE account.
ā­The Reaper
ā­The ReaperOPā€¢9mo ago
I donā€™t have it anymore cuz it got damaged and bought an ipad few days ago So i have no chance of recovery?
Piston
Pistonā€¢9mo ago
You can try submitting a claim via the in-game customer service.
ā­The Reaper
ā­The ReaperOPā€¢9mo ago
Thanks for the replies Just quick question ..i can access to a phone where i login my pubg account 2 3times back then. Would there be difference rather than putting claim from a new device in which I havenā€™t logged yet? Anyone, can you reply to this?
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