I have a problem
this message appears when i enter the game and i must tap help or try again twice to enter the game, what is the solve?
![No description](https://cdn.answeroverflow.com/1217578832836563036/Screenshot_20240313_180300.jpg)
![No description](https://cdn.answeroverflow.com/1217578833189011566/Screenshot_20240313_180246.jpg)
11 Replies
Hello, @'Okà.! Please change your game language to English and share another screenshot of the issue you have encountered. Please also mention your country and the device you are using.
ok one minute
![No description](https://cdn.answeroverflow.com/1217587958694023308/image0.jpg)
![No description](https://cdn.answeroverflow.com/1217587959457513482/image1.jpg)
What is your country and the device you are using, @'Okà.?
egypt, honor x6a
Got it. To begin with, please clear game cache and reset the network settings of the device through Settings > System & updates > Reset > Reset network settings. Restart your device and try to open the game again, @'Okà.. Please let us know if the issue still persists.
ok i will try
It still appears to me
@Quendi
Please try to change your DNS settings, @'Okà.. Refer to #faq sub point 4.3 for further information.
no change
ok skip this issue, now i want to know how i increase the framerate in the game because my game framerate is 20 and is too low and the game was bad, my device screen support 90 hz
@Quendi
Bro use VPN
It doesn't work either