unban my account please

Good afternoon, dear company Tencent Games. I don't agree with my ban because at the time I was playing on an old iPhone 6 that barely ran this game at 15-20 fps to download the new update I had to delete the game and re-download with the update because I didn't even there was enough memory for an update weighing 500 megabytes, and I don't see a reason to block me for 10 years because of some third-party programs, because at that time it was impossible to download any programs to increase fps on the iPhone 6, especially since I played from the very beginning games, and if some people who just started playing and thought that I was playing with cheats, then they were deeply mistaken, so I believe that this is a false blocking. I ask the developers of this game and Tencent Games to consider my appeal and draw conclusions. id:5152844274