hello someone stole my acc and support team not helping me

Hello firstly good night im not llaying pubg about 1 year and 2 days ago i downloaded again and i open my acc with face but its not open my acc and open new acc and ı shocked. After that i went midasbuy for taking my id and when i looked this id its have a another name country fkag i shocked second time in there. Fastly i wrote the support team but they fastly declined my support chat i need help pls help i dont know what csn ı do(ı mailed and opened support chat from pubgm) but they didnt answered me and he is using my accc (ı sent all doc from my acc cause of its mine but they are dont doing anything) pls help me
46 Replies
Zuelle
Zuelle9mo ago
Hello there, @burakhazretleri. Please expect a response from them within 14 business days. If you didn't receive any within the said duration, feel free to let us know. :happyBrownBunnie: Have a nice day.
jerusalem
jerusalemOP9mo ago
Nut pls help me i know the hackers mail
jerusalem
jerusalemOP9mo ago
No description
jerusalem
jerusalemOP9mo ago
He changed mail and sociak media accounts And he changed every social things
jerusalem
jerusalemOP9mo ago
No description
No description
jerusalem
jerusalemOP9mo ago
Look @Moderator @admin @Moderator
delfin
delfin9mo ago
Please reach out to the customer service through the login menu of the game using the Help option located at the right side of the screen. You can submit an account recovery request through there, @burakhazretleri. https://media.discordapp.net/attachments/481200416349224980/1193966177282707496/Recover_Lost_Account1.png?ex=65aea2a7&is=659c2da7&hm=5ea73025397d063d3f10d651e841767f5aaab873af4e344b2e8ee4a8155b3e8d&=&format=webp&quality=lossless&width=477&height=662
jerusalem
jerusalemOP9mo ago
But i sended and its declined what can i do @Moderator İts saying 30 and 180 days when you added uc but i disnt what can ı do
Error
Error9mo ago
What numeric user identification did you use to contact our customer service, @burakhazretleri?
random_error_
random_error_9mo ago
Mine is same here. Someone hacked into my account and unlinked all the methods of login.:laugh: @Error@delfin🐬a
jerusalem
jerusalemOP9mo ago
İ use my id İ can put my id He changed my nickname My old nickname is 5146438888 My id is this My game nick is メMAMÎ And i conctacr with Support team And they declined And i mailed And they said same thing They are say sory you need make account recovery thing But i did And 7 days is too long @Moderator
I eat air for lunch
they only cares about money you cant get it back
jerusalem
jerusalemOP9mo ago
No way Pls İts my old brothers gift from 3 years He went to the other side about 2 years Pls Pls (my eng is to bad sory for everything) @Error İ have the hackers everything Youtube acc Mail Everything İnstagram İ wroted But he didnt answered
Zuelle
Zuelle9mo ago
Hi, @burakhazretleri please avoid spamming. Error has already asked for your UID which means your case is being looked upon. We'd appreciate your patience regarding this matter.
I eat air for lunch
the only thing they will do is delete the account
jerusalem
jerusalemOP9mo ago
Sory for spam but i need access again Omg İ didnt understamd first
random_error_
random_error_9mo ago
@Moderator @Error@delfin🐬@ZobelWe both have same problem. Can you look into our accounts please
jerusalem
jerusalemOP9mo ago
İ translated Very very thanks to you @Zobel @Error and all of the pubg support community İ hope you will help me and ıther same problems And yes i did and they declined and i mailed they declined again 5146438888 My game nick is メMAMÎ @Error İ wrote but if you didnt see this i will upset İ hope u see
Yarik#1738
Yarik#17389mo ago
Hi, I was hacked in the pub, I can go in, but it's not my email that's linked there now, I'd like you to help me untie it. If you help me, I will be very grateful. 51280404872 Hi, I was hacked in the pub, I can go in, but it's not my email that's linked there now, I'd like you to help me untie it. If you help me, I will be very grateful. 51280404872
jerusalem
jerusalemOP9mo ago
You need to open new question
Yarik#1738
Yarik#17389mo ago
? I can provide all the receipts as I donated or tell you the details
jerusalem
jerusalemOP9mo ago
İm not support @Moderator Are the discord support team will help me(or error, pls help me because they dec me
Quendi
Quendi9mo ago
As mentioned previously, please wait patiently, @burakhazretleri. If there is an update regarding this, you will receive it in the same post by Tencent. Please avoid flooding this channel with several messages and wait patiently until you receive a response from Tencent.
jerusalem
jerusalemOP9mo ago
No description
jerusalem
jerusalemOP9mo ago
No description
jerusalem
jerusalemOP9mo ago
Okey will wait İ promise But just a one quest @Quendi is the answer come fast or late Just
Quendi
Quendi9mo ago
We unfortunately cannot provide an estimated time span for it. You will need to wait patiently until you receive a response from Tencent.
jerusalem
jerusalemOP9mo ago
Okey i believe you to the happy answer for me Youre best thanks Have a good day!
Quendi
Quendi9mo ago
You're welcome! Have a good day!
jerusalem
jerusalemOP9mo ago
Hello is there nobody To help me @Moderator Dude you said you need to be in patien but days going and any answer not coming İm feeling so nad Pls Anybody dont answrrs or helps me Maybe you can help me @Tencent @Error Maybe just unlink my acc I'm in such a state that I pretended it was his account, he's been stealing it for almost a month, please help. Yesterday error said mods said but any answers didnt come @Tencent @Quendi hello ı need you seriously pls help @Moderator @Quendi You are online so i tagg u
Zuelle
Zuelle9mo ago
Hi, @burakhazretleri. We understand your frustration regarding this concern but please be reminded that Tencent receives a bunch of requests everyday that they need to look into. It takes time to get an update but you may be considered lucky as Error directly asked for your UID. Thank you for understanding. For the meantime, please avoid spamming messages. We unfortunately cannot assist you further with this through community moderation but as what I mentioned, Tencent is already looking into your concern.
jerusalem
jerusalemOP9mo ago
No no ı have another problem my req is will open tomorrow just i wanted to say can any mod help me whem i filling the req
Zuelle
Zuelle9mo ago
How may we help you with that? Remember that personal account details shouldn't be shared to anyone & you are the only one who knows the whereabouts of your account.
jerusalem
jerusalemOP9mo ago
Yeah just i know but i dont want make mistakr again(?) I wont share anybody Tomorrow i hope it will bu successfully and i will takr my acc again ❤️
jerusalem
jerusalemOP9mo ago
@Moderator
No description
jerusalem
jerusalemOP9mo ago
Wjat should i do İ didnt understand @Moderator @Tencent İts gappen 2 days Happen* @Moderator THEY DECLİNED AGAİN WHY WHYYYYY @Tencent WHAT DİD İ WRONG @Tencent @Moderator I DİD EVERYTHİNG RİGHT WHAT DİD İ WRONGGGG 536145061881639232 Look
jerusalem
jerusalemOP9mo ago
No description
jerusalem
jerusalemOP9mo ago
Whyyyyyyyy @Error pls you can help me Pls care me Just one time @Moderator Hello İm too much tired İ want this acc for my dead cancer brothers acc And i want this too much Because its last thing from him And i like his acc But nobody helping me So im gonna open new acc or pls give my acc i can show every detail from acc @Error you are my last hope pls @mod @Moderator @Error @Zobel
Zuelle
Zuelle9mo ago
Hi, @burakhazretleri. We unfortunately cannot assist you further regarding this one. Your only hope is to patiently wait for Error's reply. Again, please refrain from pinging repeatedly. ☺️
jerusalem
jerusalemOP9mo ago
But When she feedback Pls Answer me @Zobel Will she feedback Hello @Error why you are not caring us Maybe tou xare Right but İts have ben a week İ looked history and you helped other guys What have i problem than others @Moderator @Administrator @Tencent why nobody care i cant contact with ticket team i can talk here but anbody not caring me You are seeing my messages but why you dont doing anything İ FOUND MY FİRST UC RECEPİT İ found midasbyy acc
jerusalem
jerusalemOP9mo ago
No description
jerusalem
jerusalemOP9mo ago
Look second acc my old acc Soooo İ have another thing He changed my nickname on game
jerusalem
jerusalemOP9mo ago
No description
jerusalem
jerusalemOP9mo ago
Look mamı İts my first bame Muhammed(short its mami) burak @Moderator İs it important ? @Error :catok: :ThinkO_O: Wsw Hhfsd D W F D
Muted
Muted9mo ago
:laugh:
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