hello someone stole my acc and support team not helping me
Hello firstly good night im not llaying pubg about 1 year and 2 days ago i downloaded again and i open my acc with face but its not open my acc and open new acc and ı shocked. After that i went midasbuy for taking my id and when i looked this id its have a another name country fkag i shocked second time in there. Fastly i wrote the support team but they fastly declined my support chat i need help pls help i dont know what csn ı do(ı mailed and opened support chat from pubgm) but they didnt answered me and he is using my accc (ı sent all doc from my acc cause of its mine but they are dont doing anything) pls help me
46 Replies
Hello there, @burakhazretleri. Please expect a response from them within 14 business days. If you didn't receive any within the said duration, feel free to let us know. :happyBrownBunnie:
Have a nice day.
Nut pls help me i know the hackers mail
He changed mail and sociak media accounts
And he changed every social things
Look
@Moderator @admin
@Moderator
Please reach out to the customer service through the login menu of the game using the Help option located at the right side of the screen. You can submit an account recovery request through there, @burakhazretleri.
https://media.discordapp.net/attachments/481200416349224980/1193966177282707496/Recover_Lost_Account1.png?ex=65aea2a7&is=659c2da7&hm=5ea73025397d063d3f10d651e841767f5aaab873af4e344b2e8ee4a8155b3e8d&=&format=webp&quality=lossless&width=477&height=662
But i sended and its declined what can i do
@Moderator
İts saying 30 and 180 days when you added uc but i disnt what can ı do
What numeric user identification did you use to contact our customer service, @burakhazretleri?
Mine is same here. Someone hacked into my account and unlinked all the methods of login.:laugh:
@Error@delfin🐬a
İ use my id
İ can put my id
He changed my nickname
My old nickname is
5146438888
My id is this
My game nick is
メMAMÎ
And i conctacr with
Support team
And they declined
And i mailed
And they said same thing
They are say sory you need make account recovery thing
But i did
And 7 days is too long
@Moderator
they only cares about money
you cant get it back
No way
Pls
İts my old brothers gift from 3 years
He went to the other side about 2 years
Pls
Pls
(my eng is to bad sory for everything)
@Error
İ have the hackers everything
Youtube acc
Mail
Everything
İnstagram
İ wroted
But he didnt answered
ok
Hi, @burakhazretleri please avoid spamming. Error has already asked for your UID which means your case is being looked upon. We'd appreciate your patience regarding this matter.
the only thing they will do is delete the account
Sory for spam but i need access again
Omg
İ didnt understamd first
@Moderator @Error@delfin🐬@ZobelWe both have same problem. Can you look into our accounts please
İ translated
Very very thanks to you
@Zobel @Error and all of the pubg support community
İ hope you will help me and ıther same problems
And yes i did and they declined and i mailed they declined again
5146438888
My game nick is
メMAMÎ
@Error
İ wrote but if you didnt see this i will upset
İ hope u see
Hi, I was hacked in the pub, I can go in, but it's not my email that's linked there now, I'd like you to help me untie it. If you help me, I will be very grateful. 51280404872
Hi, I was hacked in the pub, I can go in, but it's not my email that's linked there now, I'd like you to help me untie it. If you help me, I will be very grateful. 51280404872
You need to open new question
?
I can provide all the receipts as I donated or tell you the details
İm not support
@Moderator
Are the discord support team will help me(or error, pls help me because they dec me
As mentioned previously, please wait patiently, @burakhazretleri. If there is an update regarding this, you will receive it in the same post by Tencent. Please avoid flooding this channel with several messages and wait patiently until you receive a response from Tencent.
Okey will wait
İ promise
But just a one quest
@Quendi is the answer come fast or late
Just
We unfortunately cannot provide an estimated time span for it. You will need to wait patiently until you receive a response from Tencent.
Okey i believe you to the happy answer for me
Youre best thanks
Have a good day!
You're welcome! Have a good day!
Hello is there nobody
To help me
@Moderator
Dude you said you need to be in patien but days going and any answer not coming
İm feeling so nad
Pls
Anybody dont answrrs or helps me
Maybe you can help me @Tencent
@Error
Maybe just unlink my acc
I'm in such a state that I pretended it was his account, he's been stealing it for almost a month, please help.
Yesterday error said mods said but any answers didnt come
@Tencent
@Quendi hello ı need you seriously pls help
@Moderator
@Quendi
You are online so i tagg u
Hi, @burakhazretleri. We understand your frustration regarding this concern but please be reminded that Tencent receives a bunch of requests everyday that they need to look into. It takes time to get an update but you may be considered lucky as Error directly asked for your UID. Thank you for understanding.
For the meantime, please avoid spamming messages. We unfortunately cannot assist you further with this through community moderation but as what I mentioned, Tencent is already looking into your concern.
No no ı have another problem my req is will open tomorrow just i wanted to say can any mod help me whem i filling the req
How may we help you with that? Remember that personal account details shouldn't be shared to anyone & you are the only one who knows the whereabouts of your account.
Yeah just i know but i dont want make mistakr again(?)
I wont share anybody
Tomorrow i hope it will bu successfully and i will takr my acc again
❤️
@Moderator
Wjat should i do
İ didnt understand
@Moderator
@Tencent
İts gappen 2 days
Happen*
@Moderator
THEY DECLİNED AGAİN
WHY
WHYYYYY
@Tencent
WHAT DİD İ WRONG
@Tencent @Moderator I DİD EVERYTHİNG RİGHT WHAT DİD İ WRONGGGG
536145061881639232
Look
Whyyyyyyyy
@Error pls you can help me
Pls care me
Just one time
@Moderator
Hello
İm too much tired
İ want this acc for my dead cancer brothers acc
And i want this too much
Because its last thing from him
And i like his acc
But nobody helping me
So im gonna open new acc or pls give my acc i can show every detail from acc
@Error you are my last hope pls
@mod
@Moderator
@Error
@Zobel
Hi, @burakhazretleri. We unfortunately cannot assist you further regarding this one. Your only hope is to patiently wait for Error's reply.
Again, please refrain from pinging repeatedly. ☺️
But
When she feedback
Pls
Answer me
@Zobel
Will she feedback
Hello
@Error why you are not caring us
Maybe tou xare
Right but
İts have ben a week
İ looked history and you helped other guys
What have i problem than others
@Moderator @Administrator @Tencent why nobody care i cant contact with ticket team i can talk here but anbody not caring me
You are seeing my messages but why you dont doing anything
İ FOUND MY FİRST UC RECEPİT
İ found midasbyy acc
Look second acc my old acc
Soooo
İ have another thing
He changed my nickname on game
Look mamı
İts my first bame
Muhammed(short its mami) burak
@Moderator
İs it important
?
@Error
:catok: :ThinkO_O:
Wsw
Hhfsd
D
W
F
D
:laugh: