Server no longer connecting to query.

Last time a query was a day ago, messed with some configs unable to get it to connect.
No description
Solution:
Their is no accurate way to query. The master lists return 200 servers max at a time. BM has to wait till your server shows on that list. We can not force it to, we can not make it appear faster or more accurate/often....
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45 Replies
Hordicus
Hordicus9mo ago
Force a query update by clicking the button at the upper right?
HD
HDOP9mo ago
Server failed to respond to query a few seconds ago
Hordicus
Hordicus9mo ago
That should at least get the job running again. Check back on it in a bit
HD
HDOP9mo ago
Sounds good Still failing
[MIG] EOC LongBarrel
It's squad, due to the back end change to EOS, BM can no longer directly query servers, We have to wait for BM to find it on the Master Server List. Which isn't the best way, As it sometimes can miss servers, or find them under a different port.
HD
HDOP9mo ago
ok how long does it normally take so I know roughly
Solution
[MIG] EOC LongBarrel
Their is no accurate way to query. The master lists return 200 servers max at a time. BM has to wait till your server shows on that list. We can not force it to, we can not make it appear faster or more accurate/often.
[MIG] EOC LongBarrel
Why do you need it to query so importantly?
HD
HDOP9mo ago
not important just wanted to know when I can expect to have the stats back
[MIG] EOC LongBarrel
What stats? Most your stats will be pulling from your RCON Data as it's more accurate. That's why your server is still online.
[MIG] EOC LongBarrel
It's why your player count is still accurate.
No description
HD
HDOP9mo ago
ou werid, player count for me was not accurate
HD
HDOP9mo ago
No description
HD
HDOP9mo ago
stats are from yesterday
HD
HDOP9mo ago
yeah those stats are still messed up, not showing our stats from today just showing real time nothing else
[MIG] EOC LongBarrel
Showing fine for me, odd
HD
HDOP9mo ago
what does the 7 day look like?
HD
HDOP9mo ago
yeah, so its not saving the stats which is bad effects the ranking but its ight i guess lol
HD
HDOP9mo ago
No description
[MIG] EOC LongBarrel
Unless your RCON went down in that time.
HD
HDOP9mo ago
The server was restarted like 4 different times, like the whole thing so maybe? RCON connection info is still the same tho
[MIG] EOC LongBarrel
Yeah if you drop RCON it falls back to query data.
HD
HDOP9mo ago
wasnt down all day ah damn so I assume no changing that then
[MIG] EOC LongBarrel
Once it's logged it's logged, rank is calculated over 7 days.
HD
HDOP9mo ago
dang so i mean how do I get it to fall back to rcon? if it is using query the data just wont be right at all
[MIG] EOC LongBarrel
One thing I can suggest is whitelisting BM ips on your system & DDOS protection, so it's always able to communicate.
HD
HDOP9mo ago
what are the ips?
[MIG] EOC LongBarrel
Listed under your server connection settings page.
HD
HDOP9mo ago
ok
[MIG] EOC LongBarrel
Don't publicly share the IPs
HD
HDOP9mo ago
oops :P all pings are failing
[MIG] EOC LongBarrel
Pings you can ignore, not important
HD
HDOP9mo ago
No description
[MIG] EOC LongBarrel
No data is obtained over ping, only query & rcon.
HD
HDOP9mo ago
No description
HD
HDOP9mo ago
werid, why is it not updating the stats then all RCON's are passing, same with query should i try deleteing and readding the connection? dont know if that would only make things worse or not ill just leave it overnight and hope it fixes itself
[MIG] EOC LongBarrel
just leave it, history won't change, Just have to watch new data.
HD
HDOP9mo ago
yeah my concern is the data wont show up and we will just kinda like not have data lmao
[MIG] EOC LongBarrel
You can only do so much, things occur that you can't control.
HD
HDOP9mo ago
Still no data, just an update as of roughly 2 hours ago it started responding to query
HD
HDOP9mo ago
opening this again. its doing something very very werid, and not updating the stats
No description
HD
HDOP9mo ago
not sure why doesnt just happen with this server either it seems, all of the other servers I have up currently do not have this issue
[MIG] EOC LongBarrel
Yes, I already explained the system & why.
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