11 Replies
Hello, @Nikalissi!
You've already received a response in https://discord.com/channels/393088095840370689/1213524603473756180.
Please avoid creating multiple posts regarding your same concern.:4227bearpumpkin2:
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I did not receive any response to my request
Please, proofreader, respond to questions.
and not just say the fact that people have already tried and did not receive any information.
Admins can check for cheats, but you don’t want to check and just send via a link, is this normal? If players received feedback that was contrary to you, they wouldn’t write to you here
If you want to appeal your account suspension, you will need to use the File Claim option.
For account related issues, the in-game customer service are the only one that can assist you.
No one anywhere helped me with any account. Really, when you make so much money from users, you can’t loyally ban them. Arabs play with cheats, you don't ban them. Here a ban just comes for no reason
In-game support simply doesn't care about its players!
What happened when you file claimed
?
Nothing!
The first account was blocked because my Internet connection was disconnected, is this considered a cheat? Yesterday I was playing calmly, then my computer froze, I was knocked out, I didn’t log in anymore, today I’m banned for what?
Contacted customer service? @Nikalissi
You were banned for how long?
Both are banned for 10 years
Both accounts are donation
I can fully cooperate with support and provide data so that a complete check can be carried out. If it's worth proving that I'm clean
It’s unlikely that a person using cheats would now prove to you that he’s right and swear here because of unfairness
Accounts are only suspended for cheating or otherwise violating PUBG MOBILE's terms of service: https://www.pubgmobile.com/terms.html.
This server's main motive is to provide community support related to PUBG MOBILE and to provide corrective measures and instructions regarding your concerns.
The only way to seek help for account related issues is through the customer service. Also, Please be advised that Moderators here are not affiliated with the customer service. Please continue with customer service, as they are the only one that can assist you.
I'm talking about the fact that I was simply blocked, if the answer had come from official support, I wouldn't even have come here for help. You don’t need to tell me that the blocking is only for violations, I have repeatedly encountered the problem of stupid blocking of my account, I will repeat - JUST SO!
Hi can someone please help me
I cant log into my account
Verification code didn’t come
What should i do?