33 Replies
Project ID:
5b56ef3e-2aba-41b1-9053-e14fc8ac8f8a5b56ef3e-2aba-41b1-9053-e14fc8ac8f8a
may I ask if you own that domain?
yes
do you currently have that domain attached to another service?
no
do you have that domain attached to another service in another account?
I had this domain in another railway account, but there was an error and I had to create another one, but I already deleted the DNS that links it to it
that would not suffice unfortunately, you would need to remove the domain from the service before you use it on a new service
But how will I log into the account?
it is showing an error]
what error? what was your login method?
github
one minute
this
that's not an error, you where banned
I went to pay the invoice, but I put the wrong card in and then this happened
what
???
that's what that message means, it's telling you that your account was banned
Why was my card declined?
lol
when did this happen?
today
you got banned today?
I think so
you think?
the invoice was late, I went to check it today
When I went to pay it was declined, and I pressed f5 and this appeared
okay then it's very likely a false flag, will need to tag in the team here to determine the outcome
now?
I need it for my work, I'm going to upload ads with my domain name, so
I will flag now, but it could be a few days before they have a reply
Can you resolve this domain issue just for now?
it's very important
I don't work for railway, so unfortunately I can't
Do you have any online support now?
I'm sorry but only pro users would get direct team support, and even so that can still be up to 3 days
ah ok
Thread has been flagged to Railway team by @Brody.
like I said, this could take a few days, since we are nearing the weekend, so please be patient
in the mean time, please contact your bank / card provider to make sure they aren't declining any purchases