Live Streaming HLS Playback 500 Internal Server Error

Live streaming is failing to render a video. 1. I have an input from the API 2. I used the stream key and I am streaming on OBS successfully (also tested with Streamlabs), not dropping any frames. 3. API tells me video is live, I have the video ID and the HLS playback URL (m3u8 file) for my video player (videoJS) 4. Whether in my player OR on the CloudFlare dashboard, at both places, the video doesn’t render, the thumbnail doesn’t render (Cloudflare worker error), and everything errors out. I have tested going live 10+ times, and cloudflare shows there are 10+ videos, but no thumbnail or playback exists, just blank gray squares. Seems like everything is working BUT the video. It shows the length of every video, but when I go to playback on the save, there is nothing there. It’s just nothing. It shows a length, but the video doesn’t exist!! If I try the HLS URL, I get a 500 internal server error. In chrome, I get a 404 saying the file doesn't exist. Thumbnail link also breaks with a worker error. I have tried a bunch of different inputs, ALL of them are broken. I have the 2K minutes package. Any ideas?? #stream #livestreaming
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3 Replies
Erisa
Erisa10mo ago
?support
Flare
Flare10mo ago
To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email. Some issues, such as Account or Billing related issues, cannot be solved by the community. Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place. For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs
Erisa
Erisa10mo ago
Sounds like it may be an issue with your account, send in a ticket and we can take a look
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