my hacked account
Idk what to do I keep trying to submit claim for my account but it never works out I spent so much money just for nothing idk why it gets rejected I try to provide so much information I have so many screenshots of me getting stuff in PUBG and I have so many receipts of me buying UC
3 Replies
Is there any other way to contact customer support I can provide all the receipts and stuff to claim my account please
Please ensure that you prepare and provide the requested information accurately, this is a measure to verify your identity and ownership of the account. If you cannot prove the ownership, the customer service may not be able to proceed with your request.
For any questions or concerns regarding issues related to your account, you can only seek help through the in-game customer service.:Heart_White_AE:
Dark i have same problem I can also provide all the information related to the account, but they are asking me for information from the past 6 months, and I have not had access to my account for 3 years, of course, while I was investing money, there were no problems, and when my account was stolen, I cannot get it back, although I can confirm in every possible way that it's my account...