can’t find verification code
Hi I just got an email this morning and I don’t see the verification code to login in. What should I do I used this email for my claim.
39 Replies
If your application is approved, you can use the email you provided to the in-game customer service when submitting the account recovery request through in-game, @DanWicky. You will need to use the Email/Phone number login option on the login menu of the game and log into the account using the verification code.
Oh I did
But it logged me into an account that I used to create a claim
I can try again give me a sec
You need to use the e-mail you provided when submitting the account recovery request.
Yes I’m using the email I provided
And it keeps logging into another account
Are you entering the email you provided on this section (in the screenshot) and verified it using the verification code when submitting the account recovery request, @DanWicky?
This should be the one you received this reply on.
It keeps logging into the other account and not the one I issued the claim on
Which account did it log you into, @DanWicky? Is it a completely new account? Please do not send screenshots here with verification codes.
New account
Could you please share a screenshot of your claim status?
When I search it up
But i have the claim number on my email
Please contact the in-game customer service again for further assistance, @DanWicky.
Here
It still says processing
