long claim wait
I sent out a claim for my hacked account last week and it said I would get an email back within 72 hours. I still haven’t got an email yet.
20 Replies
Hello, @DanWicky! Did you send an Account Recovery request?
Yes I do
I have the claim number
If you need it
It was from 01/24/2024 at 10:29:34
You can expect to receive a response within 14 days after submitting an Account Recovery request. If you do not receive a response within 14 days, you can let us know here.
Oh it’s been over 14
Days
@delfin
Could you please share a screenshot of your claim's status along with your numeric user identification, @DanWicky? Let me know if you prefer to share them privately.
Here u go
The third screenshot is me inside my own account before he disconnected me from it
I also have people that can vouch for me that are in my popularity
And still play the game
@delfin
Thank you, we will get back to you if we have more information regarding this.
Okiee thank you 😍
Hello, @DanWicky. When did you take this screenshot?
01/24
I took the screenshot the same day I figured out my account was hacked
Could you please check your claim's current status, @DanWicky?
I cannot since the unknown user has changed my login and now I don’t have access to my account
I did the claim on the hacked account before I got kicked from it
This was the screenshot of me on the account before I got booted
You can still check your claim's status from the login menu of the game.
https://media.discordapp.net/attachments/1210322708315775027/1210324179077963886/Recover_Lost_Account1-2.png?ex=65ea253b&is=65d7b03b&hm=0a0c12ddf5906d671d1da88988f4782a94c6de532d6ae08077dc002c70bae2a1&=&format=webp&quality=lossless&width=477&height=662
It’s now saying no records
After I searched it up
Please submit another claim through the login menu of the game using the Help option located at the top right side of the screen.
This time make sure that you submit your claim on the device you used most frequently to log into the game and provide as many information as possible, @DanWicky.
Yuh I did