PM
PUBG MOBILE•9mo ago
Bejies

Help me regain my account

Help me get back my account please. I have spent a lot of UC in game. me and my friends finally decided to play PUBGM again after almost 2 years of playing. but i can't access my account. The hacker changed the email address that I used to log into my account and removed my linked twitter. i also tried the account recovery but my claim was denied even if the info that i have provided was all true and i also uploaded screenshots. #pubg-mobile
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16 Replies
Bejies
BejiesOP•9mo ago
file claim is asking what is my rank, i didn't play for a while so i don't have idea what's my last rank.
I eat air for lunch
I eat air for lunch•9mo ago
is there other device that haves pubg to check or download pubg
Bejies
BejiesOP•9mo ago
check what? my friend checked it yesterday thru UID, it now has diff name and region
GameOnTerror
GameOnTerror•9mo ago
You can check the rank through that with your ID, @Bejies Ask your friend to check
Bejies
BejiesOP•9mo ago
there is also a question regarding who was the friend that i played with in last 180 days, since i haven't played for a year, who should I put?
GameOnTerror
GameOnTerror•9mo ago
Is there options or any answer can be given?, @Bejies
Bejies
BejiesOP•9mo ago
They need an answer and i don't know what to put. Just an update. PUBG rejected my claim again as i were using a less-used device to answer question. idk with this supports anymore, how do you expect me to use my old device when its already 2024 and of course i bought a new phone. i have provided them all the proof that i have which is valid and proof of topup via CODASHOP and UID. I have turned on my 2 way verification and still got hacked. all our accounts is not safe so think twice before spending here. I don't know how to get back my account anymore when the team that suppose to help me doesn't help at all.
Piston
Piston•9mo ago
What is your numeric user identification, @Bejies?
Bejies
BejiesOP•9mo ago
Here, 5829576191 Please help me as i want to retrieve my account. i spend a lot on it 😦
Bejies
BejiesOP•9mo ago
update, pubg denied my claim. looks like this supports are siding with hackers lol
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Bejies
BejiesOP•9mo ago
does anyone here can help? @Administrator @Tencent @Moderator @Error can you please help, i don't know who to ask anymore. all question has been answered with my claim and yet i still got denied. @Piston
Error
Error•9mo ago
Please send an email to [email protected] and include the following information, @Bejies: - email address you used to appeal - purchase records in the last 6 months
Bejies
BejiesOP•9mo ago
Hi, i did not purchase anything for the last 6 months since i haven't played for a year, what should i put in this question? purchase records in the last 6 months submited. still got no response @Error hi, issue not yet resolved as i have received the same response that i'm receiving in game. this is just becoming a loop. Can you please help me? I'm begging you
I eat air for lunch
I eat air for lunch•9mo ago
they only cares about money. start a new account
Bejies
BejiesOP•9mo ago
@Error are you blind or just completely useless? will you help or not? anyone here experiencing the same situation as me, hit me up as i'll be filing a legal action with this stupid game.
I eat air for lunch
I eat air for lunch•9mo ago
the admin and mod of pubg discord is trash they abuse their power
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