Help me regain my account
Help me get back my account please. I have spent a lot of UC in game. me and my friends finally decided to play PUBGM again after almost 2 years of playing. but i can't access my account. The hacker changed the email address that I used to log into my account and removed my linked twitter. i also tried the account recovery but my claim was denied even if the info that i have provided was all true and i also uploaded screenshots. #pubg-mobile
16 Replies
file claim is asking what is my rank, i didn't play for a while so i don't have idea what's my last rank.
is there other device that haves pubg to check
or download pubg
check what?
my friend checked it yesterday thru UID, it now has diff name and region
You can check the rank through that with your ID, @Bejies
Ask your friend to check
there is also a question regarding who was the friend that i played with in last 180 days, since i haven't played for a year, who should I put?
Is there options or any answer can be given?, @Bejies
They need an answer and i don't know what to put.
Just an update. PUBG rejected my claim again as i were using a less-used device to answer question. idk with this supports anymore, how do you expect me to use my old device when its already 2024 and of course i bought a new phone. i have provided them all the proof that i have which is valid and proof of topup via CODASHOP and UID.
I have turned on my 2 way verification and still got hacked. all our accounts is not safe so think twice before spending here.
I don't know how to get back my account anymore when the team that suppose to help me doesn't help at all.
What is your numeric user identification, @Bejies?
Here, 5829576191
Please help me as i want to retrieve my account. i spend a lot on it 😦
update, pubg denied my claim. looks like this supports are siding with hackers lol
does anyone here can help?
@Administrator @Tencent @Moderator
@Error can you please help, i don't know who to ask anymore. all question has been answered with my claim and yet i still got denied.
@Piston
Please send an email to [email protected] and include the following information, @Bejies:
- email address you used to appeal
- purchase records in the last 6 months
Hi, i did not purchase anything for the last 6 months since i haven't played for a year, what should i put in this question? purchase records in the last 6 months
submited. still got no response
@Error hi, issue not yet resolved as i have received the same response that i'm receiving in game. this is just becoming a loop. Can you please help me? I'm begging you
they only cares about money. start a new account
@Error are you blind or just completely useless? will you help or not?
anyone here experiencing the same situation as me, hit me up as i'll be filing a legal action with this stupid game.
the admin and mod of pubg discord is trash they abuse their power