Need help with account
Hi @Error , i’m Nico from Pubg Mobile Italy. Sorry for bothering you, admins of the moderators lounge advised me to contact you.
An account of a friend of mine was hacked and he can no longer log in, can you help me in any way?
18 Replies
What is the user identification?
5361731672
Got it. We are taking a look.
His appeals have been rejected 3 times due to insufficient information. We are discussing next steps.
Since the appeal was submitted by 3 different persons, @nicopv, please help confirm whether your friend submitted from @outlook.it, @gmail.com or @libero.it.
Yes, that's what the email said.
I had him enter information for two years up until the day he was hacked, i can also DM all the details you need.
outlook.it is the right one.
Since he doesn't have much knowledge of the English language, he asked several people to help him. The last request (outlook.it) is the one sent with my help
@Error Is there any news about it?
Yes, we cannot approve this due to insufficient information, so we are still discussing.
Can you tell me which information is insufficient? I can integrate the information with other evidence and send a new claim.
Is it about UC purchases ?
We support multiple languages. He can set the client to the language he is familiar with before answering the questions.
it is not possible to know which information is insufficient? @Error
We are not able to be more specific. This is to protect the account owner. Please try again.
Error honestly it's clear that it's hacking. You can check all logs on the account. My friend's game center account is still connected, but he can't do anything because of the phone number entered by the hacker.
He does not remember all the transactions of the last period (30-180 days) because he won events or rooms with uc and received uc from other people. His last purchase before the hack dates back to February 5th but we cannot add it. We have numerous UC purchase proofs from 2020 to February 5, 2024 and we cannot add it.
5 feb 2024 at 09:04 cet
We have included information about his old IGN, about his companions with whom he played most often. What else should we do? Fill out a form with the same information to get the same response again?
@Error Is there customer service via email? So we can talk to some operator to clarify these details?
Got it. Can you please send all the purchase records privately, @nicopv?
Of course
I sent you all purchase records in dm on discord @Error
We have concluded that @liberto.it is the account owner and reset the account's email address to this one.
He managed to log into his account. It takes 15 days to add the phone number right?
Yes. We cannot make that sooner.
Okay, tysm again ❤️
Have a great day Error!!😊