Need help with account recovery
I have recently just logged back into my PUBG account that was being used under a different user that hacked my Facebook account. When I logged back in everything was deleted my levels, skins, and connections all gone. Is there a way to get them back?
13 Replies
Update Unknown user disconnected my Facebook from account and using their owe, searched up User ID.
I have proof of account holding
That means the hacker has unlinked your facebook from your account and you no longed have access to your account anymore
And because of that when you trying to log in with your facebook pubg is automatically creating a new account under your facebook
Not even with proof of old game usernames I used for the account and teammates that still play the game that can vouch for me?
You can try and file account recovery claim but for that you need the following:
Last 6 months of ownership of the account,
Uc purchase receipts
And answer questions regarding your ownership in the last 6 months
Oh yeah I already filled 2 weeks ago still waiting for a answer
It should only take 2-3 days to get an answer
They ask you to provide an email address at the end of the form, thats where they send you the results to
Yeah I gave them an email and everything
Even under the account that got hacked
Before the unknown user kicked me from my account
No they ask you to provide an email so that if they are able to identify your the owner of the account they will transfer the account to that email you provided
It has to be a new email that has not been connected to any pubg account
So make another claim under a different email
Yes
Did they change the account claim form?
It’s way different from when I submitted a claim 1/24
I have the screenshot of my claim # from then when I submitted on the hacked account
Please contact the customer service for further assistance, @DanWicky. Refer to subpoint 5.4 in #faq for further information.
🙄 like that totally helped