R
Railwayβ€’9mo ago
ZEYD

Urgent Request: Running out of Disk Volume

Already sent an email but got no response. Can you escalate please?!
27 Replies
Percy
Percyβ€’9mo ago
Project ID: ed447a02-0626-4d37-a35a-c8aa82678ceb
ZEYD
ZEYDβ€’9mo ago
ed447a02-0626-4d37-a35a-c8aa82678ceb
angelo
angeloβ€’9mo ago
Hey
ZEYD
ZEYDβ€’9mo ago
hi there
angelo
angeloβ€’9mo ago
@ZEYD - I have bumped up your disk to 100GB. But, there is a cost. You'll need to tell me what you are building and how we can help.
ZEYD
ZEYDβ€’9mo ago
THANKS A LOT. will be back with you just a sec please @Angelo I am very sorry for letting you wait. Thanks again a lot for upgrading my disk space! ❀️ This literally saved me
angelo
angeloβ€’9mo ago
We are in the business of saving developers. How can we help and what are ya building?
ZEYD
ZEYDβ€’9mo ago
we are building storyboarder.ai (https://storyboarder.ai/) which is a storyboarding tool for filmmakers. right now with a bunch of customers from all around the world i am really happy with the services of railway and absolutely love it, except some smaller things like upgrading above 50 gb disk space but i am very glad that this worked so quickly here had already sent multiple emails for a request for 500 gb but that just took too long so i am fine for now i guess, but we are growing much faster than expected tbh any other questions @Angelo ? i am happy to answer πŸ™‚
angelo
angeloβ€’9mo ago
Do you think that you will need additional resources like more RAM or a Direct channel with the team? Reason why I ask is that for most support requests we respond in 3 - 5 days, and for extraordinary cases- we respond now. If that's the case, we can upgrade your team to https://docs.railway.app/reference/support#business-class With Business class, we can grow your disk to 500 GB. (and you get other offerings with that like better support) We have 2100+ companies on the platform so that offering is the best way how we can prioritize your cases.
ZEYD
ZEYDβ€’9mo ago
let me look into that and discuss with my team thanks a lot will get back to you asap @Angelo sounds good, how much does it cost?
angelo
angeloβ€’9mo ago
<quoted price> a month as an add-on, but we can negotiate it down, you also get SLOs and a private Slack with your whole company
ZEYD
ZEYDβ€’9mo ago
whats the maxium i can grow to regarding disk volume with my current plan (pro)? matt was talking something about 250GB via email?
angelo
angeloβ€’9mo ago
Only if you get near that amount, the reason why we charge the way we do is that we would need to manually schedule your workload because you are essentially "reserving" box-space.
ZEYD
ZEYDβ€’9mo ago
i see, so if i outgrow the current 100GB i can get back to you and then get up to 250GB right?
angelo
angeloβ€’9mo ago
And we are charging for the pager we'd be holding, just in case you need me to wake up at 2 am For the record, the 100 GB is above limit, I set it so that I can unblock your team. You would need to upgrade regardless. What is the budget that you were expecting to pay for your infra?
ZEYD
ZEYDβ€’9mo ago
actually i am happy as it is right now, also perfomance-wise. only issue was disk space really so, right now we do not need 1o1 support, but good to know that this is possible for the future
angelo
angeloβ€’9mo ago
Gotcha- I can keep it as is, but when you see you approching limit, we can negotiate something that works for your team.
ZEYD
ZEYDβ€’9mo ago
okay, thanks. and the 250GB that matt mentioned for the pro plan are outdated? don't get that yet tbh
angelo
angeloβ€’9mo ago
I read the thread and I think he mentioned it in context to your question of: "Can we do it?" - in which that is yes. What tier is it under? Then you'd have to pay for it. For any custom limits above Pro, it's quoted.
ZEYD
ZEYDβ€’9mo ago
so he wrote via email "I believe we can grow volumes for users on the Pro plan to 250gb without any extra cost. Is that something you'd like to pursue?" and then later on "The 250gb plan limit is for the Pro plan. Are you interested in that?" this is what i am referring to
angelo
angeloβ€’9mo ago
Then he was mistaken unfortunately.
ZEYD
ZEYDβ€’9mo ago
i see okay
angelo
angeloβ€’9mo ago
I apologize for that error, but when we have to manually grow disk that way, it means that we have to manually route workloads. Which incurs a cost we need to pass on 😒
ZEYD
ZEYDβ€’9mo ago
all good, absolutelty understand
angelo
angeloβ€’9mo ago
and since it requires us to setup pagers for your workloads (which means better SLAs) we bundle it with a support contract.
ZEYD
ZEYDβ€’9mo ago
i see then thats it i guess for now. again, thanks A LOT, you saved me. and i will definitely be in touch for further upgrades along the way
angelo
angeloβ€’9mo ago
Everybody gets one πŸ˜‰ Talk soon and best of success, it's always nice to see our users grow.
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