HELP
Hello , I need Help. one Of my colleagues just created a New Railway account and Immediately subscribed to the 20$ pro plan Subscription. But Money Has been Deducted from the Account but there is an issue. I would like to Have A Meeting on Google Meet with One of the members of Railway Official Members.
10 Replies
Project ID:
N/Acheck this
maybe youll get a faster reply
What is the issue?
Please provide more details. Is it just that they accidentally subscribed to the Pro plan?
if the answer to Adams question is yes, then see kron's screenshot above, you can request a refund through that support panel
Just created an Account and Purchased a 20$ pro plan , then team Created and Now unable to deploy any Apps on 20$ plan
looks like you haven't paid that 20$ invoice yet
But Money has been Deducted
20$
Solution
then you'd need to email billing@railway.app
I contacted the bank and got to know that money was deducted but never got transferred to railway.app. It got bounced back.
Thank you for your support