Pubg hacked

So I was going through my UC purchase records for my hacked account from my Apple ID, and I saw order Id on the receipt. If I send that to “[email protected]” would they be able to match it with the order id ?or can they not do that ?
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40 Replies
Doxie_TikTok
Doxie_TikTok10mo ago
I got hacked how do I get my account back
Dyno
Dyno10mo ago
Please contact the customer service for further assistance, @Kaylen. Refer to subpoint 5.4 in #faq for further information.
Quendi
Quendi10mo ago
Hello, @Vivek! If you are trying to contact the customer service for your compromised or stolen account, it is recommended to contact them through in-game and provide the required information through in-game.
Vivek
VivekOP10mo ago
@Quendi I know but I was wondering if they are able to match up the order id with something in their system to verify .. yk so I was like maybe @Error can advice me on this if she gets a chance Thanks for responding btw
Quendi
Quendi10mo ago
The information they will need from you will be mentioned when trying to submit a request through in-game. Please check it through in-game and make sure that you provide them all the required and accurate information and it is only your responsibility to do so as you are the owner of the account. If you are able to provide all the required and accurate information, customer service should be able to verify it and get back to you with an update as soon as possible.
Doxie_TikTok
Doxie_TikTok10mo ago
How do I Get A Account Recovery By Email Hello?
Vivek
VivekOP10mo ago
@Kaylen idk man I’m still trying to figure it out
Cristiano12
Cristiano1210mo ago
I need a moderator please because i need to recover my acount
Error
Error10mo ago
What numeric user identification or email address did you use to contact our customer service, @Vivek? You may send this information privately if desirable.
Vivek
VivekOP10mo ago
@Error I’m not sure if you will check on it in private, but I will give you the information right here . UID : 5650902393 Email : [email protected]. I will also attach a screenshot showing that I sent about 50 pictures to the email showing proof of UC purchase
Vivek
VivekOP10mo ago
@Error
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Vivek
VivekOP10mo ago
@Error .. I know I said I will just add an image here, but I have privately sent over 50 images of purchase orders and 2 YouTube videos I made way before my account got hacked. PLEASE check them out as soon as possible and help me out . I have been watching yt videos of the new skins and I’m really missing out on so much stuff that I want to have … so as soon as you can please assist me . Thank you
Doxie_TikTok
Doxie_TikTok10mo ago
Hello
Doxie_TikTok
Doxie_TikTok10mo ago
ID 51747492044. Am welling too sue if I don’t get my account back or my money back because I spent over 5000 on that account
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Cristiano12
Cristiano1210mo ago
Can help me 1 moderator?
Error
Error10mo ago
Thank you, @Vivek. We are checking. This will take a few days.
Cristiano12
Cristiano1210mo ago
@Error
Vivek
VivekOP10mo ago
Ok . Was just making sure you received the pictures
Vivek
VivekOP10mo ago
I had filed a claim on Saturday and this was the result.
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Vivek
VivekOP10mo ago
@Error :Pleading:
Cristiano12
Cristiano1210mo ago
@Error Can help me 1 moderator , my acount was stolen and banned
Vivek
VivekOP9mo ago
@Error would you still recommend I file another claim while you are still checking . Or should I just wait until you get back to me . Also please confirm if you have received the pictures I sent to you privately. Thank you ! :PeepoBlush: :catNotHehe: this is so me right now … because it’s been over 2 months now since I played an erangel or livik @Error may I please get a rough estimate on how long it might take to review the info . So I can understand if I need to provide anything else to help @Error .. please reply to this issue I really need to get this sorted since it’s about to be 3 months since I got hacked and yet no help
Error
Error9mo ago
We will be in touch in-game if we have any follow-up questions. If you do not hear anything, please create a new support ticket.
Vivek
VivekOP9mo ago
How do I connect with you guys in game … my account got hacked … I can’t receive anything in game … plus I provided you with 50+ images @Error I have sent you EVERYTHING you’d need to validate my ownership.. some guy from Indonesia is using my account and no one’s responding to my help request.. I just want to get this solved so I can get back to playing Pubg
Vivek
VivekOP9mo ago
And someone else is filing claims when I am unable to do so
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Vivek
VivekOP9mo ago
Someone on Reddit just said their last username and they got the account back, while I’ve done more than that I’m begging you at this point .. I have gone through so much to get my Pubg account to what it is right now … I don’t even think you opened my dm about all the images and videos … please take a look at them … PLEASE ERROR
Error
Error9mo ago
Can you submit a request on the support subreddit, @Vivek?
Vivek
VivekOP9mo ago
I have . But it keeps on getting taken down The mods keep on taking my request down so I had to send you a private message and you didn’t respond to it
Error
Error9mo ago
In that case, you have already received a response. Please follow the instructions. There is nothing else that can be done in this matter. If you still have questions, you need to create an in-game support ticket.
Vivek
VivekOP9mo ago
Yeah but I’m providing you with evidence which clearly proves my ownership… you just have to match it and validate it … the claims get rejected cause of “less used devices” of which I’m using the same device … I’m requesting you look over this issue once again … PLEASE You asked me to provide the screenshots and purchases and I did . Just please look over them and try and match them with that specific accounts data.
Error
Error9mo ago
We will take another look in the nearest future. If no new update is provided in this post for a long time, please send us a reminder.
Vivek
VivekOP9mo ago
Thanks .. about how long am I looking at …7 days? @Error any updates? @Error … I need updates .. it’s been over 20 days and no reply yet What’s up … I’m trying to get my account recovered before six months so it’s easier but no one is reviewing my images that I sent … not you nor Pubg mobile from email …
deathxz
deathxz9mo ago
this game has a huge fan base and zero support in return, they are just making the game more anime style and doing nothing else, no account protection no nothing, just waste thousands of uc on this game and they can't even return your account with proofs
Vivek
VivekOP9mo ago
Like bro … I am providing you everything you just have to look at it and match it with the account … it’s not hard
deathxz
deathxz9mo ago
yup that's true unfortunately, I think you only gotta get a paid service from the guys that recover it for u but idk any trusted ones
Vivek
VivekOP9mo ago
See that’s the thing man , I don’t want to trust anyone who claims to be doing so … and f myself up even more and then Pubg be like you shouldn’t have done that
Error
Error9mo ago
Please create a post in #support and follow the guidelines of the channel. We will check it out soon. We do not check #questions often, so apologies for the delay.
Doxie_TikTok
Doxie_TikTok8mo ago
I got hacked tooo
Piston
Piston8mo ago
Please submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim.
Doxie_TikTok
Doxie_TikTok8mo ago
I alr did waiting
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