Pubg hacked
So I was going through my UC purchase records for my hacked account from my Apple ID, and I saw order Id on the receipt. If I send that to “[email protected]” would they be able to match it with the order id ?or can they not do that ?
40 Replies
I got hacked how do I get my account back
Please contact the customer service for further assistance, @Kaylen. Refer to subpoint 5.4 in #faq for further information.
Hello, @Vivek! If you are trying to contact the customer service for your compromised or stolen account, it is recommended to contact them through in-game and provide the required information through in-game.
@Quendi I know but I was wondering if they are able to match up the order id with something in their system to verify .. yk so I was like maybe @Error can advice me on this if she gets a chance
Thanks for responding btw
The information they will need from you will be mentioned when trying to submit a request through in-game. Please check it through in-game and make sure that you provide them all the required and accurate information and it is only your responsibility to do so as you are the owner of the account.
If you are able to provide all the required and accurate information, customer service should be able to verify it and get back to you with an update as soon as possible.
How do I Get A Account Recovery By Email
Hello?
@Kaylen idk man I’m still trying to figure it out
I need a moderator please because i need to recover my acount
What numeric user identification or email address did you use to contact our customer service, @Vivek? You may send this information privately if desirable.
@Error I’m not sure if you will check on it in private, but I will give you the information right here . UID : 5650902393
Email : [email protected]. I will also attach a screenshot showing that I sent about 50 pictures to the email showing proof of UC purchase
@Error
@Error .. I know I said I will just add an image here, but I have privately sent over 50 images of purchase orders and 2 YouTube videos I made way before my account got hacked. PLEASE check them out as soon as possible and help me out . I have been watching yt videos of the new skins and I’m really missing out on so much stuff that I want to have … so as soon as you can please assist me . Thank you
Hello
ID 51747492044. Am welling too sue if I don’t get my account back or my money back because I spent over 5000 on that account
Can help me 1 moderator?
Thank you, @Vivek. We are checking. This will take a few days.
@Error
Ok . Was just making sure you received the pictures
I had filed a claim on Saturday and this was the result.
@Error
:Pleading:
@Error
Can help me 1 moderator , my acount was stolen and banned
@Error would you still recommend I file another claim while you are still checking . Or should I just wait until you get back to me . Also please confirm if you have received the pictures I sent to you privately. Thank you !
:PeepoBlush:
:catNotHehe: this is so me right now … because it’s been over 2 months now since I played an erangel or livik
@Error may I please get a rough estimate on how long it might take to review the info . So I can understand if I need to provide anything else to help
@Error .. please reply to this issue
I really need to get this sorted since it’s about to be 3 months since I got hacked and yet no help
We will be in touch in-game if we have any follow-up questions. If you do not hear anything, please create a new support ticket.
How do I connect with you guys in game … my account got hacked … I can’t receive anything in game … plus I provided you with 50+ images
@Error I have sent you EVERYTHING you’d need to validate my ownership.. some guy from Indonesia is using my account and no one’s responding to my help request.. I just want to get this solved so I can get back to playing Pubg
And someone else is filing claims when I am unable to do so
Someone on Reddit just said their last username and they got the account back, while I’ve done more than that
I’m begging you at this point .. I have gone through so much to get my Pubg account to what it is right now …
I don’t even think you opened my dm about all the images and videos … please take a look at them … PLEASE ERROR
I have . But it keeps on getting taken down
The mods keep on taking my request down so I had to send you a private message and you didn’t respond to it
In that case, you have already received a response. Please follow the instructions. There is nothing else that can be done in this matter. If you still have questions, you need to create an in-game support ticket.
Yeah but I’m providing you with evidence which clearly proves my ownership… you just have to match it and validate it … the claims get rejected cause of “less used devices” of which I’m using the same device … I’m requesting you look over this issue once again … PLEASE
You asked me to provide the screenshots and purchases and I did . Just please look over them and try and match them with that specific accounts data.
We will take another look in the nearest future. If no new update is provided in this post for a long time, please send us a reminder.
Thanks .. about how long am I looking at …7 days?
@Error any updates?
@Error … I need updates .. it’s been over 20 days and no reply yet
What’s up … I’m trying to get my account recovered before six months so it’s easier but no one is reviewing my images that I sent … not you nor Pubg mobile from email …
this game has a huge fan base and zero support in return, they are just making the game more anime style and doing nothing else, no account protection no nothing, just waste thousands of uc on this game and they can't even return your account with proofs
Like bro … I am providing you everything you just have to look at it and match it with the account … it’s not hard
yup that's true unfortunately, I think you only gotta get a paid service from the guys that recover it for u but idk any trusted ones
See that’s the thing man , I don’t want to trust anyone who claims to be doing so … and f myself up even more and then Pubg be like you shouldn’t have done that
Please create a post in #support and follow the guidelines of the channel. We will check it out soon. We do not check #questions often, so apologies for the delay.
I got hacked tooo
Please submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim.
I alr did waiting