Request for Account Recovery in PUBG Mobile
hello,
Dear Support Team
I hope this message finds you well. My name is [Walid Mhammedi], and I had linked my PUBG Mobile account to my Facebook account. Unfortunately, my Facebook account was closed, and I have been unable to access my PUBG Mobile account since 2019.
I kindly request the support team's assistance in recovering my account so that I can enjoy the game once again.
Account Information:
- Player Name: [『Walid』๛ツ ]
- ID Number : [ 5366967747 ]
- Additional Details: [ The account has been created since the Season five]
I appreciate your efforts and look forward to a prompt response to resolve this matter.
Best regards,
Walid.
6 Replies
Hello, @walidmhammdi. Please reach out to the customer service through the login menu of the game using the Help option located at the right side of the screen. You can submit an account recovery request through there.
https://media.discordapp.net/attachments/481200416349224980/1193966177282707496/Recover_Lost_Account1.png?ex=65aea2a7&is=659c2da7&hm=5ea73025397d063d3f10d651e841767f5aaab873af4e344b2e8ee4a8155b3e8d&=&format=webp&quality=lossless&width=477&height=662
Thank you, I hope this works
I have done all the steps and received this response
Dear player
We regret to inform you that the information you provided has not been approved. To ensure the security of your account, we cannot reset it
Thank you for your message. If you have any other problems, please feel free to contact us at any time
![No description](https://cdn.answeroverflow.com/1206568029282893864/received_705116801606058.jpg)
@delfin
This means that the information you provided to the customer service is not accurate. If you are not able to provide them the accurate and required information, it is not possible to confirm that you are the owner of the account. You will need to contact the customer service again and make sure that you provide them with all the required and accurate information.
@delfin Yes, I understand that well, and I mentioned to them in a personalized message the reason for the loss of the account, but they ask for some information in a specific period of approximately 6 months, but as for me, I have not logged into the account since approximately 2020, and this is a very long period compared to what they are asking for.