account hacked

I lost my account on December 02 2023, and have files 10 claims up to date, with all being rejected due to wrong answers or wrong used devices. AAnd I’m answering correctly and using my device that I used from 2021. I’ve emailed them and all I get is bots replying. I even sent UC purchase records and even midasbuy purchases.What more can I do to prove my ownership.
5 Replies
CathyRebillion
CathyRebillion10mo ago
Hey! @Vivek. I truly understand your concern. But only the in-game customer service can assist players with account-related issues, so please cooperate with the support agent when they ask you to provide some information to prove your ownership of the account.
Vivek
VivekOP10mo ago
@Mark I get you bro, but I was just wondering why there’s not like actual people you can talk to yk … always the automated messages, and they barely restrict any other login because of “security reasons” like I don’t understand why they didn’t revoke a guy from Indonesia logging into an account in the USA.. that’s just doesn’t make sense to me
Dyno
Dyno10mo ago
Please contact the customer service for further assistance, @Vivek. Refer to subpoint 5.4 in #faq for further information.
zach
zach10mo ago
Did you ever get this sorted? I'm going through the same thing and I wanna pull my hair out. Just let me talk to an actual human
Vivek
VivekOP10mo ago
Not yet man .. I’m still trying to get help
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