Even though I came first in the match, I conceded minus 8 with 22 kills and my ranking appears to be
19 Replies
Hello, @99! Rank points in PUBG MOBILE are not solely determined by eliminations but also by survival time. The placement ranking in the screenshot reflects the team ranking, where the team is placed first, but your individual ranking is #52 due to your earlier elimination. Please note that team ranking does not impact your individual rank points unless you personally survive for the same duration as the team. To maximize rank points, prioritize both survival and eliminations.
I came first in the individual rankings and lived until the end of the game. I shot the last man and got a minus. There was a bug in the game. I want you to fix it.
@Quendi
Do you have a video recording of this instance?
Please do not use languages other than English, @99. You may refer to our regional communities for other languages.
There is no video recording, but the game should be recorded, let me check there.
If you have a video recording, please feel free to share it, @99. You may try to check your highlight moments.
What I don't understand is that I came first but there are 52 places in my past.
I will take a look and get back to you in 15 minutes.
Sure. Please take your time, @99.
Önemli Anlar
PUBG MOBILE Özetlerimi İncele!
Can you record a video using the device recorder and send it here, @99?
okey
The video is stuck here or I'm browsing among friends
This video does not show any highlight after the #52 rank.
What do you mean by that? Could you please elaborate?
I can't understand it either, the video is blocked there, but I see 21 rugs in my career, and 8 kills here?
that I experienced the video recording of my teammate in that match and that I came first.
If you cannot provide a video recording that will show that you were not eliminated until the end, please try to contact the in-game customer service for further assistance, @99. Try to explain the issue in detail and provide the video recording and screenshots for reference and wait patiently for a response.
How do I contact customer service?
@Quendi
You can contact the customer service from the main menu through your Account settings of the game using the Customer Service option located at the bottom, @99.