R
Railway10mo ago
IssaKass

This site can’t be reached, took too long to respond

I was deploying an app on railway app, it was working for a while (~20days), and working on updating it day by day. When last deployed, the app taking tooooo long and not working. The deploy logs are succeeded (green color). So can I know why this happens?
No description
19 Replies
Percy
Percy10mo ago
Project ID: c6894929-c040-4842-8c83-4516d57a14fe
IssaKass
IssaKassOP10mo ago
c6894929-c040-4842-8c83-4516d57a14fe
angelo
angelo10mo ago
👋 We are in process of restoring access to your workloads -> #🚨|incidents
IssaKass
IssaKassOP10mo ago
is it because of free trial?
angelo
angelo10mo ago
No, not at all Its an issue on our side
IssaKass
IssaKassOP10mo ago
because I have 4.15$ remaining Ok thanks Would it be fixed soon? I''m worried if its from my app
Brody
Brody10mo ago
the team is still diligently working on this to get it resolved as soon as possible, rest assured its not your app
IssaKass
IssaKassOP10mo ago
thanks. but is this problem occurring for all apps deployed on railway?
Brody
Brody10mo ago
this only effects accessing railway hosted apps from the EU region
IssaKass
IssaKassOP10mo ago
I am from Lebanon (ASIA) and my app is deployed to region US West (USA)
angelo
angelo10mo ago
Lebanon -> Netherlands -> US so you would be affected
IssaKass
IssaKassOP10mo ago
OK I have a small question If I changed the region of the deployment app to a region that is geographically near me (for ex EUROPE instead of USA), will this increase my app response time??
Brody
Brody10mo ago
yes it would
IssaKass
IssaKassOP10mo ago
it requires premium plan?
Brody
Brody10mo ago
yes it does pro plan
IssaKass
IssaKassOP10mo ago
Ok thanks can I pay with OMT or visa card?
Brody
Brody10mo ago
i cant see why an OMT visa wouldnt work it is a visa card when it comes down to it, and visa cards are supported
IssaKass
IssaKassOP10mo ago
Ok thanks
Brody
Brody10mo ago
incident has been mitigated, closing out salute
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