billing problem
dear railway team, please help me since i have a problem with the billing. I dont know why my card keep being declined and now i no longer can pay the invoice
37 Replies
Project ID:
N/AN/A
this would be something you would need to email [email protected] for
i already sent the email, how long will it take?
how long ago did you send the email
also, its very possible your bank is blocking the payment, i suggest calling them while you wait for an email back from railway
okay brody, actually I went to the office this afternoon, but they dont really give me solutions, they said try again
alright please wait for an email reply from railway
okayy thank you
hey i still havent heard from the billing team
my trial plan has only $0.63 now
try a different card?
i cant try a different method since i have unpaid invoice
it said like this
pay the invoice?
i couldnt pay the invoice since it sait its no longer available on stripe
then you will have to wait for a reply
how long will it take? i am afraid that the service will be turned off, and it would be a problem if i cant demo the apps since the project is for my thesis and my defense day is getting closer
im sorry i dont know
hey brody do u know anyone that i could contact regarding this problem? i have my thesis defense practice this saturday and i need to do a live demo to my lecturer. i am afraid that the deployment would be turned off by that time
PhD student?
no undergraduate
why do they have undergrads defending a thesis
anyway
lemme reset the invoice
i dont know either, but the thesis level on undergraduate might be different compared to the PhD one, we are just being asked to do research that solves the problem in the society whether by providing the solutions by developing an application or research paper
okay thank you angelo
I am getting insufficient funds
wait, how much funds do i need on my card? it's more than enough
or do i need to change the card?
well, your payment thrashing doesn't make our system like you as well...
ðŸ˜
anyway, one sec
lemme clean your thing
okay thank you for helping
anw, im sorry about this, i was just trying to pay and got rejected again and again
back, one sec
okayy
how is it going?
DMed, asking some clarifying questions
also added some credits while Stripe's credit card fraud system takes you out of competitive cooldown
Best I can do as it's 2 AM my time
Im so sorry asking u at this time, thanks for helping
Ive changed my card also
Yea, the issue is that Stripe isn't going to clear anything in 24 hours
zero obligation to answer this, but how many times do you think you've tried to pay?
Resolved in DM, I don't wanna modify anything in Stripe as I think the rules are doing their job, but you should be fine for now until then.
ah i see
maybe about 7 times?
so I take it the verdict is to try again after 24 hours, but you have enough credits for now?
the card i used might be invalid now since i just changed the card, i need to change the card on the payment method
and yes i have enough credit now, the problem was the card not the fund itself
thank youu guys, good job