Not able to do payment via stripe
Attached is the image i'm getting, please help me, my app is down.
56 Replies
Project ID:
N/AN/A
As the message says, please email [email protected]
I have mailed @Adam , its been 4hrs, no reply.
😦
please allow a few days for them to get back to you
You emailed at Midnight, the team will respond sometime this week.
hmm 😦
no updates till now 😦
my app is down for more than 15hrs
😢
The hobby plan doesn’t give you a guaranteed SLA. If your app is vital to have running, upgrade to the pro plan.
Yes I will now.
thanks to the support, i got a payment link and done the payment.
but due to yesterday's failed payment invoice, i am not able to unlock the pro plan.
why not? what's specifically stopping you?
whenever i am clicking upgrade below thing pops
this is from yesterday's failed payment..
have you paid the invoice yet?
yes
you'll need to contact [email protected] to get that unpaid invoice cleared
haa
i have mailed them
about clearing that invoice?
yes
great, please wait for a reply
yes, m waiting. Thanks for the continuous help n support @Brody and @a_dumb__
No updates till now 😦 my app is still down
the team has a lot of their plate right now with the database migration stuff, please be patient
i can understand 😢 but i'm sure there is customer success engineer team as well :/
Please link me here
so i can just fix this for you
@partha.one I can fix this when I have a project ID or something to look you up with
yes
its basically a account/billing issue
please send a project id, any project id will do
7b069efa-52f9-4f8e-adc2-8b9daf00b1d6
here's the project id @thomas
ok fixing
ok voided out the invoice that was unpayed and unpayable
which service do you want me to deploy
I think you can do it yourself but if you can't I don't have time right now to fix this for you and would rather just admin deploy whatever you want to come back to this later
Thank you so much @thomas
so i need to upgrade to hobby plan with credits that i added
you go do your thing thomas, i got this from here
Brody knows
hey @Brody i am trying to upgrade to hobby plan
though i already have added credits, it still tells me to add again
i would recommend not going for the pre-paid subscription
and where can i see the added credits in my account ?
from my understanding, you paid an invoice not loaded credits
I added credits
do you see those credits listed here? https://railway.app/account/usage
i cant see the credits there 😦
then could the credits you loaded have been used to pay for resources that you have used
but i added 20credits to upgrade to the hobby plan
but how will i know ?
we can sort that out later, for now please upgrade to hobby with the automatic payment plan, dont load more credits
Ok cool. let me try.
I generated the invoice you payed for wrong. I added 20$ in credits to your account
and an extra 10$ because of my mistake
thank you so much @thomas
are you on the hobby plan now?
i will do the payment in next 6-7 hours, coz the cc with me is not working, will do the payment from the other cc in the morning.
rn i have activated my services and i will move to hobby plan in the morning, then i have to check why some of my apps are taking so much memory usage... will be disturbing u again i guess 😦
Thank you @Brody , appreciate the support.
no such thing as disturbing me, but ill say now theres not much we can do about how much memory your apps use
actually i think I'm deffinitely doing something wrong because of which memory usage is shooting.. I need to fix that
yeah railway wouldn’t be causing excess memory usage
I have upgraded to hobby plan 
its go time now
its go time nowwelcome to hobby
🤩