How does seen / read work with e-mail ?
I can see that the Novu database stores
seen and read fields for its messages. I would have expected a mechanism to set this, perhaps injecting a pixel into the messages and having some kind of endpoint to capture opens / clicks. Is this possible in Novu? Or at the provider level?3 Replies
Bump @Support @engineering
@dmgarland
we support seen/read with those email providers which support webhook
Ref:- https://docs.novu.co/workflows/step-filters#subscriber-seen-read-conditions
I don't think it's clear from the docs what I'm supposed to do. This info box: For this condition to work with emails, the webhook url needs to be set up for the active email provider you’re using on Novu. It’s very essential for the condition to work. No extra set up is needed for in-app notifications. "
Does that mean I'm setting up a SendGrid webhook (https://ngrok.com/docs/integrations/sendgrid/webhooks/) ? Does it point to a specific endpoint on Novu and Novu handles it? Or do I have to implement some other webhook?