Schedule Digest not working again
Hey guys.
That's the old thread:
https://discord.com/channels/895029566685462578/1184160775426813982/1184183858053271692
I think this issue is back again. I'm not receiving scheduled digests anymore.
Can you have a look pls? Thanks
7 Replies
@Obscene Burrito, you just advanced to level 3!
Hey @Pawan Jain @Engineering , can you check that?
Hi @Obscene Burrito
I just tested it with different durations.
It is working as expected.
Would you like to share these 3 things that will help me debug the issue:-
1.
environmentId from settings page
2. workflow trigger identifier from wiorkflow settings
3. transactionId of this event trigger from activity feedhey @Pawan Jain
i ran many tests yesterday and looks like it wasn't working for some subscribers only
i believe someone disabled the workflows in their preferences and was complaining. i tested it on my end and it was working fine too.
sorry about this ticket 😭
Thank you for the update
You can fetch the preferences of that particular subscriber and verify if they had disabled the workflow to be sure
https://docs.novu.co/api-reference/subscribers/get-subscriber-preferences
Thanks Biswa 🙏🏻
yeah i realized that later.
since the first time i got this issue i spent many hours debugging to be sure it was a bug, i decided to ask first this time hahahha
thanks for the help again!