Novu•12mo ago

Help inviting member, they made the wrong account

I have sent an invite to a member of my org, via email, they have created their account with github and the email seems to be different, now they do not have access to my org, and have their own standalone org. I have re-sent the invite but it always gets them into thei already created account, how can we fix this?

7 Replies

Pawan Jain•12mo ago

@bjornaer Email on github and email you invited is different?

bjornaerOP•12mo ago

@Pawan Jain here is what they told me is happening:

could you send one more invite, I signed up with gh and looks like it created new org instead

account is on the right email

but I get:
"The invite is not valid for the current user. Please log in with the right user."  either way

could you send one more invite, I signed up with gh and looks like it created new org instead

account is on the right email

but I get:
"The invite is not valid for the current user. Please log in with the right user."  either way

Novu_Bot•12mo ago

@bjornaer, you just advanced to level 1!

bjornaerOP•12mo ago

so it seems the github is the same email as the invite I sent, but they created a standalone org with their account?

Pawan Jain•12mo ago

Could you try removing that user from team page and reinvite use the same email with which that user signed up using github

bjornaerOP•12mo ago

let me try worked! thank you

Pawan Jain•12mo ago

Thanks for the update @bjornaer

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Help inviting member, they made the wrong account