Railway created a new team while I wanted to upgrade my other team
Hi there, recently I tried to upgrade my team from the hobby plan to the pro plan to get access to the regions feature. I clicked on my team => plans => upgrade to pro (it said I was on the hobby plan, correctly). Then it asked me to fill in my team name. I wasnt sure what this meant, so I just entered the name of my team. Then I entered my credit card details and pressed "upgrade". But instead of upgrading my one account, railway created a second account for me. So now I have one account with no services Im paying the pro plan for, and one account with all my services where Im still on the hobby plan.
How can I refund the pro plan for this newly created team, and upgrade my original team to the pro plan?
11 Replies
Project ID:
66f1184a-cba4-4818-a8f3-19dd0b5ef9d3Project that should have been upgraded: 66f1184a-cba4-4818-a8f3-19dd0b5ef9d3
Team that should have ben upgraded: Weijland
Team that is newly created and should be deleted: Weijland.IT
okay so to clear up some miss conceptions:
there is no such thing as a team upgrade in the context that you are speaking.
what you did was make a new team, nothing was upgraded.
all projects within a team account have access to regions, provided you are part of priority boarding (ctrl / cmd + k, search for join)
Wait, I see now there is an option to transfer my service to the other team. Is that how it should be done?
yes
Alright, thanks!
The ui is mentioning upgrading everywhere, so that might be a bit confusing
the UI mentions upgrading only when you have the hobby plan selected
Awesome product is railway btw
as for the refund, you can ask for a refund from the support option in the account menu in the top right of the dashboard, there is no reason you won't get a refund but it would take a while since the team is on vacation
Thanks for the help!
no problem!