Concern: Discrepancy in Billing - Excess Amount Reflecting Against Usage

Dear Railway Team, I hope this message finds you well. I am writing to you regarding a recent billing issue that I have encountered. I received a bill for $15, however, as per my understanding of the usage-based subscription plan, I should have been charged only $0.5590 based on my usage. I am not in a very sound financial position, and although I can pay the $15 bill, it will cause some strain on my budget for future projects. Therefore, I kindly request you to waive this charge if possible. I understand that there may have been some misunderstanding on my part regarding how the billing works, and I will definitely go through the documentation to clear up any confusion. I greatly appreciate your assistance in this matter. Thank you for your time and attention to this issue. Sincerely, Vaibhav

Solution:

I recommend you email [email protected] from the email you use on Railway regarding this

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