R
Railway•12mo ago
VRBaller

Sending a Support request on Pro plan doesn't work

No description
14 Replies
Percy
Percy•12mo ago
Project ID: 0fb7ea15-bf8a-47a0-aa83-342dcdd31f01
VRBaller
VRBallerOP•12mo ago
0fb7ea15-bf8a-47a0-aa83-342dcdd31f01
Brody
Brody•12mo ago
sorry for asking but are you the owner of the team or a member?
VRBaller
VRBallerOP•12mo ago
owner
Brody
Brody•12mo ago
ill flag the team in a little bit, but in the mean time, do you think the community could help answer your support question?
VRBaller
VRBallerOP•12mo ago
Thanks. Yes it's a pretty simple ask: 1. How do i check how much total RAM one of my deployments has? 2. How do I check how much RAM is being used in a deployment? I'm asking because it's crashing somewhat randomly and it appears to be related to RAM
Brody
Brody•12mo ago
1. youre on pro, so as long as you have moved your project over to the team account and triggered a redeploy, a single deployment has access to 32gb. 2. within the metrics tab of the given service.
VRBaller
VRBallerOP•12mo ago
Got it thanks. Unfortunately, when I got to "Metrics" It says "Beep, boop, bop" and then goes to 404 after ~2-3 minutes
Brody
Brody•12mo ago
yeah thats bad timing, ive raised the issue to the team and will get back to you
VRBaller
VRBallerOP•12mo ago
Okay thank you
Brody
Brody•12mo ago
and its totally possible the error in your screenshot was also related to the ongoing error and for future reference, for those kinds of questions, you would get much faster responses from these community help threads
VRBaller
VRBallerOP•12mo ago
noted 🙂 I appreciate the help
Brody
Brody•12mo ago
@vrvrvr - the incident has been resolved
VRBaller
VRBallerOP•12mo ago
Cool, I can confirm it's working on my end
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