522 Errors from PHL Datacenter only?
For the last 28 hours or so, one of our clients has been getting 522 errors, routing via PHL datacenter, and can't access our app. The app is served via Cloudflare tunnels and we have Argo Smart Routing enabled. Restarting the tunnel doesn't help. It appears that this is entirely within Cloudflare, and we can't figure it out nor duplicate it as we aren't anywhere near PHL.
We are enterprise and our phone calls & support ticket have had no movement. How do we get support on this issue?
5 Replies
You have an enterprise plan?
@curtismachek then you can call cloudflare enterprise : https://developers.cloudflare.com/support/contacting-cloudflare-support/#verifying-your-identity
Contacting Cloudflare Support · Cloudflare Support docs
Cloudflare Support cannot perform the following actions:
For enterprise, cloudflare will respond back to you within one hour.
see https://developers.cloudflare.com/support/contacting-cloudflare-support/#priority-definitions this page for SLA.
Contacting Cloudflare Support · Cloudflare Support docs
Cloudflare Support cannot perform the following actions:
This part of their message
We are enterprise and our phone calls & support ticket have had no movement.led me to believe they already tried that. But, I believe this may be on our radar already. @curtismachek could you share the ticket number so I can confirm?