CNAME cross-user banned when setting up a custom domain for a Page project
So I want to add a custom domain (A subdomian. The root domain has already been added to Cloudflare before) for a Pages project. After adding the custom domain, the Page project said my custom domain
Inactive (error). I then looked up the Cloudflare Dashboard > My Domain > DNS, I noticed that the Cloudflare have correctly added a Orange-clouded CNAME (to [project id].pages.dev) record.
But when I visiting the custom domain I just added, an error pages rendered says Error 1014 CNAME cross-user banned.10 Replies
If the custom domain still says inactive (error) then I wouldn’t expect it to work - does it now say active?
No it hasn't. How long should I expect it to become
active?
I've setup the root domain on Cloudflare (I am using other Cloudflare products), so I should not have worried about DNS propogation, SSL certificate (as I am using Universal SSL) or anything else.Error usually means something went wrong rather than that it’ll fix itself - open devtools, find the network request that checks the custom domains status & see what the actual response is behind the error status
Ah I see. Let me check that.
The actual error message is [redacted] Hello, anyone here?
The domain is incorrectly configured. The SSL CA is lets_encrypt and the verification status was initializing.
Dont ping champs for support
Sorry, my bad. Redacted out.
Well, what's the Custom Domain you're trying to add? Either it's not pointed at it, or something else like DNSSEC is broken with it
It is not likely. My domain is already added on Cloudflare. The domain's nameserver is also pointed at Cloudflare already. Cloudflare should have setup my DNS record automatically.
In fact I am able to see
Error 1014 CNAME cross-user banned, which means the Cloudflare has setup DNS correctly. But for some reason that custom domain is not active by Cloudflare Pages.It's impossible for me to even begin to debug without knowing the domain, so can you share that either here or privately?