R
Railwayβ€’12mo ago
arus

Getting billed for hobby every month

Hey can someone answer a quick question for me about hobby plan? Am I supposed to be getting charged $5 every month even if I'm not using the entire credit? Three months in a row now.
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20 Replies
Percy
Percyβ€’12mo ago
Project ID: N/A
arus
arusOPβ€’12mo ago
N/a
Brody
Brodyβ€’12mo ago
the hobby plan does cost 5$ a month for the subscription
arus
arusOPβ€’12mo ago
Are credits gone now? I've only been hosting a very low traffic discord bot.
Brody
Brodyβ€’12mo ago
the hobby plan does still come with 5$ in credits, but those are only used towards resource usage and not the subscription fee
arus
arusOPβ€’12mo ago
Ahh. Why did I get charged 3 times on September 3rd then lol. First ate my left over $5 credit, then a 0.01 charge, then another $5 same day.
Brody
Brodyβ€’12mo ago
from your screenshot I only see one 5$ charge on September 3rd the other two are zero dollars
arus
arusOPβ€’12mo ago
Yeah, first was $0 due because it ate the credit, hold
arus
arusOPβ€’12mo ago
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arus
arusOPβ€’12mo ago
Two invoices for the same month, first used the balance, second charged my card Same one 😦 both say September 3-oct3 And they happened on the same day The data on the second one is for August yeah, but I got charged the subscription fee twice
arus
arusOPβ€’12mo ago
Actually, adding to that here is the third invoice
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Duchess
Duchessβ€’12mo ago
Thread has been flagged to Railway team by @Brody.
Adam
Adamβ€’12mo ago
answering your initial question, yes. The hobby plan costs 5$ per month, this would be deducted from your credits if you have extra it definitely is odd that you were charged twice in September though
arus
arusOPβ€’12mo ago
Yeah. I don't know what happened, it looks like it spazzed out because I had leftover credit and it hadn't billed the usage just yet. So the system tried to catch up and forgot I technically paid already? Given the invoice numbers are sequential, it looks like they happened one right after the other.
Greg Schier
Greg Schierβ€’12mo ago
I think this was from a billing migration we did a while back when we introduced the new hobby/pro plans. It looks like you were only charged once though. - Invoice 0005 removed $5 from your credit balance - Invoice 0006 was $0 - Invoice 0007 was $0
arus
arusOPβ€’12mo ago
7 charged my card actually.
arus
arusOPβ€’12mo ago
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Greg Schier
Greg Schierβ€’12mo ago
Oh ya, I see. First one deducts from credits, second one is 0, and third one charges $5. Honestly, it's so hard to make sense of these invoices I can't tell if it's correct or not. Throwing some credits your way for the trouble, regardless πŸ™
arus
arusOPβ€’12mo ago
Lol thank you. Yeah, I'm in the home buying process so I never want to read my card statement again after this.
Greg Schier
Greg Schierβ€’12mo ago
Ooo, exciting! I wish you luck on that πŸ‘
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