B
BattleMetrics•12mo ago
'Thrall

I can't add my OVH Rust server

Hello, I cannot add my server. Even though I opened all ports through the game firewall, the problem is not solved. Can you help me? @Imthatguyhere
19 Replies
'Thrall
'ThrallOP•12mo ago
No description
Hordicus
Hordicus•12mo ago
https://learn.battlemetrics.com/article/4-rcon-troubleshooting
General Troubleshooting:

If you are renting an OVH GAME server, please ensure that you are allowing our traffic to your RCON and query ports. The OVH GAME firewall will block our traffic by default in certain circumstances. Instead of using the game-specific protocol (i.e. arma, rust), instruct the OVH firewall to use the "other" category for the ports specified.

Note: even if the OVH firewall indicates that it is "OFF", you must still set the rule as described above. The firewall is on, even when it is flagged as "OFF".
General Troubleshooting:

If you are renting an OVH GAME server, please ensure that you are allowing our traffic to your RCON and query ports. The OVH GAME firewall will block our traffic by default in certain circumstances. Instead of using the game-specific protocol (i.e. arma, rust), instruct the OVH firewall to use the "other" category for the ports specified.

Note: even if the OVH firewall indicates that it is "OFF", you must still set the rule as described above. The firewall is on, even when it is flagged as "OFF".
RCON Troubleshooting
If you are having trouble connecting to your RCON server using BattleMetrics, please take the following troubleshooting steps to identify and fix the issue: Gen
'Thrall
'ThrallOP•12mo ago
I read here, I applied it, I have the same problem whether I turn off or turn on the game firewall and normal firewall. I read the forum of your member who had a similar problem and applied them too, but I cannot find a solution. I cannot add it to steam servers and it does not appear in the rust list, but I can connect to the server.
Hordicus
Hordicus•12mo ago
Did you make changes to your OS-level firewall yet? query traffic relies on UDP btw so make sure you're using the right protocol for the rule
'Thrall
'ThrallOP•12mo ago
No description
No description
'Thrall
'ThrallOP•12mo ago
No description
Hordicus
Hordicus•12mo ago
I think that rule is backwards. The source IP should not be your server's IP it should be the incoming IP but I don't think you even need rules in that section unless you're whitelisting us
'Thrall
'ThrallOP•12mo ago
so I don't need this rule, right?
Hordicus
Hordicus•12mo ago
Don't think so
'Thrall
'ThrallOP•12mo ago
so do you have any ideas about what I should do? My server does not appear anywhere, neither on Steam nor on the Rust server list. It is strange...
Hordicus
Hordicus•12mo ago
I asked about your OS-level firewall. Have you done anything to that yet?
'Thrall
'ThrallOP•12mo ago
no i didn't do anything im using pterodactyl panel
Hordicus
Hordicus•12mo ago
Do you have access to the operating system firewall? if yes, get working on that
'Thrall
'ThrallOP•12mo ago
yea i have access what exactly should I do through the firewall
Hordicus
Hordicus•12mo ago
Set rules that allow UDP traffic to reach your query ports you can google how to configure your particular OS's firewall
'Thrall
'ThrallOP•12mo ago
ok i will look into this thanks 🙂
'Thrall
'ThrallOP•12mo ago
No description
'Thrall
'ThrallOP•12mo ago
added and still same :/
Hordicus
Hordicus•12mo ago
the only other thing I can suggest is to manually whitelist our IPs in the OVH firewall.
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