I cannot recover my account from 2FA
I had to reset my security keys and now I lost access to the account.
Tried to recover through recovery link but it doesn't recognize my computer (Maybe I moved to new state?) and sending me to the ticket to submit.
So, I filled them up and submitted them.
Well, guess what? I received an email saying I have to login and approve the request but I can't even login.
I couldn't find phone number to call or anywhere else to resolve this issue.
Any suggestion?
10 Replies
Yup tried that.
That link sent me to the login webpage
Ticket submitted for the login -> Received link to verify -> require me to login to verify -> ???
So you are saying this is 
anywhere else I can ensure this is good to go?
Domain is expiring soon, need to access account asap
sales not answering neither
anywhere else I can ensure this is good to go?
Domain is expiring soon, need to access account asap
sales not answering neitherSales can't help with this, don't expect them to youll just be wasting their time and yours
This message implies that the clicking of the link did not work correctly, could you try pasting the link into a different browser?
Also try submitting again
None works; Tried with Edge, Chrome, and Brave
Did you submit again to get a fresh one?
NVM! Fresh one works.
Thank you @Erisa | Support Engineer
No problem, it should now have made a ticket that we will review and respond to
My understanding was that it shows up as an option if you dont make it through all the other forms successfully
But I've also not gone through that flow a whole lot so I may be wrong