Sudden shutdown & only option to Unlock Hobby Plan
My instance (6a6c4123-f4c9-4c41-ba5f-c3115ddc1753) suddenly shut down today and is now redirecting me to hobby subscription - I had previously been buying credits.
Credits should have been enough to cover this month - but now that I've essentially been locked out my estimated usage has increased 4 fold and I can't see the previous values.
The site now shows estimated usage as >$60 where $10 would have covered > 1 month previously.
Has billing changed this month? Are credits no longer an option?
42 Replies
Project ID:
6a6c4123-f4c9-4c41-ba5f-c3115ddc1753Can you please check your Egress cost? We have observed an increment at least of x10 of egress
im assuming this is egress issue
check this
theres been several cases of it today. it hit me as well. had 100GB of egress from a DB barely use.
Egress was never shown prior to today but yes MySQL egress cost huge (the MySQL is only used by the railway instance so I'm unsure of the "egress" defintion)
Also, despite all instances being "paused" the egress cost is increasing every time I visit the page
your egress probably isn't real
you probably have there 3gb
I had 1 day ago 5gb of egress
today I have 500
Also - my instances are not paused either - the site is still running - so I guess this is maybe a billing issue?
Thread has been flagged to Railway team by @Adam.
Tagged in the team, we’ve seen this issue a couple times in the past few days, but nothing this severe.
Adam can you please tag the other thread as well?
https://discord.com/channels/713503345364697088/1169914423108980766
Tagging myself in
The estimated cost has halved over the past couple of hours, and I am still being told my instances are paused, but they aren't.
I have emailed billing but no response.
egress has seemingly been reduced by a lot , but RAM still seems way off.
I seem to have been forced onto some kind of trial plan - yet had previously migrated AFAIK - I went through a process when the billing changed earlier this year.
@Angelo tagging you back in, this is a different issue to the rest ^
Related, but different because credits rather than usage based billing
I’d actually tag in Cooper, we are working on a response and resolution for everyone effected by this.
@Cooper
I just managed to find a "buy credits" option which I had been using - I got another "welcome to the hobby plan" screen and now my usage has completely been reset?!
So I was definitely moved from my "hobby" (previous developer plan) to some kind of trial.
When I have then bought more credits my usage has been reset, and all the warnings have gone away.
I think my issue was some kind of automated account change.
I am just really confused by the whole thing tbh
Hmm that's super odd. It looks like you have an active subscription in Stripe
What are you seeing on your dashboard? Can you deploy? etc
Now that i managed to add credit the "your trial has ended" has gone away and it seems to be ok.
I didn't dare try to deploy before as all the warnings said I was paused (but i didn't seem to be).
Do you still see the paused warnings?
Not since I bought credits, but initially I wasn't able to do that either.
Uhh that’s super weird. What did it say?
I was alerted by email that everything was paused.
I had "your trial is over" warnings on all the pages and the only options were to subscribe to hobby (or above).
Was a little reluctant to subscribe due to the $60+ estimate and high "egress" and "ram" on the usage tab.
Was just clicking around to see if I could get any idea of what was going on.
Eventually clicked on one of the activate hobby plan buttons and found the option to add credits. (I had been adding them from usage/billing)
I then got a "welcome to hobby plan" and everything seemed to reset.
I do find the billing quite confusing re: estimates and credits remaining / used anyway but I was completely lost with this.
I had definitely migrated to hobby when required to do so with the billing changes so not sure if having to do it again today helped or hindered the situation.
So it seems the root cause of egress charges was changing the database access.
(I'll remain silent on how well this was signposted, but anyhoo)
The problem I now have is that the database migration is extremely obtuse.
"Only two variables" - except one variable requires multiple subsitituions of env variables - and despite the new v2 plugins saying "just use mysql or mysql.railway.internal" both fail.
I applaud the migration plugin - but why couldn't we just click the v1 db and the v2 db and have it do it (or select them from dropdowns)
Its now going to take a long cycle of trial-and-error redployments of the migration tool until I find the magic parameters for the plugin 😕
I have something working - but not all certain if it is using the "private" method that doesn't cause egress charges or not 😕
this has happened to me again now
egress was set back, but it's now charged me another $10 for egress that was previously free
i also have no option to migrate to this v2 plugin still
97a6977d-11e5-4ec8-aef0-9b42b6449d4f
In my case I found https://railway.app/template/mysql-plugin-migration
There are other similar plugins for other databases
Egress is ballooning again fast - and i've already migrated.
It could be that i'm not using the "private" link, but as mentioned here (https://discord.com/channels/713503345364697088/1171393373094027274) I get a "too long" error.
So I'm back to using MYSQLDATABASE env variable that is autopopulated by railway.
Can you help?
6a6c4123-f4c9-4c41-ba5f-c3115ddc1753
So the workaround is to not use the variables that railway provide from the v2 plugin.
Create your own once you work out what they are, then you can connect.
Hopefully no harm done with the egress in between times 😕
The egress should be 100% off for November. Is that not the case for you?
@fp my egress was discounted but no longer
Could you open a separate #✋｜help thread?
i did but you closed it
"Project hit billing limit due to huge amount of egress"
says i cannot write to channel
I see it now. I think it was closed the other day as it was the same issue.
I was told But as the issue started with billing for Oct, I thought "this month" was referring to Oct and Nov would be 50%-ed.
Your billing cycle is Nov 3 - Dec 3 though, you should be okay.
I also see the discount on your subscription internally.
Could you visit https://railway.app/account/usage and tell me what it says?
shall I still open another thread @fp ?
Yes, please.
Could you click
show breakdown on the top right?
I think the discount is being applied correctly but the
est credits required number is incorrect.
Yep. I am PR-ing a fix to this now.Thanks for your help fp