Can't delete DNS record
I have a subdomain which I can't delete due to it's being set as a Fallback Origin for Custom Hostnames, but I no longer have access to that so there is no way to remove this domain.
Images:
https://cdn.albert.lol/w4up5LaXNX6Fx
https://cdn.albert.lol/rE3n7tTPeCkib
https://cdn.albert.lol/9a8ymia5v8LCE
29 Replies
As it says, your account is locked due to unpaid invoices. You would need to pay those off before making changes to those settings.
If you already have, open a ticket with Billing Support and they can help you out
Yeah about that.. after like 8 months I am still waiting on my dismissal about this
https://cdn.albert.lol/xmYAhi6EpadMa
My R2 subdomain got DDoS'd and I've got billed $468.28 :D
Did you write in to billing support about it at the time? The logs will have been long gone by now, but should have been evaluated at the time if you had written in. And for my own reference, what was the ticket number?
I have been contacted by Frederik and also wrote to the billing support afaik let me check
2746870
As far as removing the fallback origin, you can try this https://developers.cloudflare.com/api/operations/custom-hostname-fallback-origin-for-a-zone-delete-fallback-origin-for-custom-hostnames
But if it doesn't work I'm afraid there isn't really any other option other than working out the billing side of things.
Cloudflare API Documentation
Interact with Cloudflare's products and services via the Cloudflare API
Yeah I'll try that thank you, I really want this billing mess to come to an end since this way I can't delete like Etherium gateways and stuff :D
It's too late now since the logs will be gone but I would have encouraged you to reply with more information about the situation showing the traffic graphs and etc. in your zone analytics
I have screenshots of those
and an email that cloudflare sends me
Right, I see
I notice only one image made it onto the ticket and you didn't reply after the support persons response
That sucks
Sorry to hear about that
I might have forgot about that ticket
Anyway with a locked account there isn't a lot you can do but I would recommend trying the API before giving up
Any chance for my account to be unlocked?
I have bunch of R2 data, domains, dns records, mail and stuff going on
A new account is probably against some rules
On the ticket on support.cloudflare.com click the option to create a follow-up ticket and present your case as best you can with all the information you have/had. I can also talk with some colleagues about it once you have that but I can't guarentee a miracle
I'll try and thank you!! Try Frederik, he was the one who contacted me about the huge traffic.
Frederik on the R2 team?
If you have record of that conversation I'd recommend adding that too
But I'll also reach out
Thanks
Ouch, sorry to hear that. In that case please mention it in the ticket and I will see what we can do to get at least that part unlocked
I can't always perform miracles but I can try my best to see what we can do for you
You're great don't worry
at least im getting useful help 😂
Should I add you or Frederik? 🤔
Throw in
[email protected] if it lets you, or I can just find it from the number later
I'll reach out to Frederik separatelyOkay thanks
Ticket ID: 3006137
Thanks!
Turns out it does let you do that since that arrived in my inbox, the more you know
Nicee :D
thank you very much
Hey @Erisa | Support Engineer I just got the email that my issue was resolved and my $500 bill was removed finally!! Thank you for helping me :D
Very glad to hear that and sorry it took so long to go through the approval process