How to "login to rail console"?
After install Chatwoot template, I need to do this step:
Enable channel_email (Login to rails console and execute the following) https://www.chatwoot.com/docs/self-hosted/configuration/features/email-channel/setup
I'm not really expert in Rails, not sure how to do it in Railway, can someone help?Setting up Email Channel | Chatwoot
Configure Email Channel
Solution:Jump to solution
you will not need ( i think )
```
account = Account.find(1)
account.enabled_features // This would list enabled features.
account.enable_features('channel_email')...
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Project ID:
747984b9-6b72-4461-9cc6-317013c8b25b747984b9-6b72-4461-9cc6-317013c8b25b
did you already do this: https://www.chatwoot.com/docs/self-hosted/configuration/features/email-channel/conversation-continuity ?
Configure Conversation Continuity with Email | Chatwoot
Conversation continuity
yes, I done that
you can connect to rails with https://docs.railway.app/develop/cli if i am not wrong. I do the email inbound with sendgrid, so my setup differs from yours. @Brody Railway CLI should perfectly work for rails commands right?
I also chose SendGrid 😄
oh okay
then this guide is for you: https://www.chatwoot.com/docs/self-hosted/configuration/features/email-channel/conversation-continuity-using-sendgrid
Guide to setting up Conversation Continuity with SendGrid | Chatwoot
This doc will help you set up Conversation continuity with SendGrid.
I done that too
you will need to setup the env vars, mx records and as well the url authentication
you would need rails installed locally to open up a local rails repl with the service variables available
but that doesnt seem relevant anymore?
the only step is
Enable channel_email (Login to rails console and execute the following)Solution
you will not need ( i think )
its perfectly working if you're enter your email box.
ohhh
i just registered my email at sendgrid and later throw it in chatwoot as my inbox. hello@mydomain.de in this case
ok I will continue and let you know
maybe i dont remember correctly
I hope you are correct, look like the Chatwoot enable the channel email by default
yes exactly
just throw it in there
maybe brody already enabled it inside the template idk
didnt do anything like that
or its just default now because alot of ppl dont know how to connect to rails like me 😄
work like a charm!
thank you so much @Muffin @Brody
send a message back and see if the smtp works
also, are you using google in the background?
what do you mean google in the background? If you mean using Google Workspace with my root domain, then yes
okay, if you use gmail, then you should increase the time for sync between chatwoot and gmail.
chatwoot sync every 60 seconds from gmail, problem is, gmail has a hard policy and will ban your ip. So increase that 60 seconds to 10 minutes instead.
does that apply to business google emails too?
yes
tested it
damn thats bad
yes
but not sure how i changed it
i think somehow with "another Redis Client" inside the configuration.
5 minutes should also be fine
but 10 minutes is bulletproof
is the configuration inside Chatwoot?
its inside the redis client
its a cronjob that is running in the background
hmmm I dont see anything like interval inside my redis
let me take some screenshots
you can see the connection in the chatwoot server logs
the redis client just starts the service every 60 seconds, but the main service is running inside chatwoot
thats how i figured out that my ip got banned
after 10 request they just blocked the connection lul
like this?
yes
if you cant see any timeouts there, than just keep the 60 seconds
just want to mention it, because had headache for hours and wondered why emails will not be displayed inside chatwoot
I think the reason is because I follow the guideline of using sub domain ,
support.mydomain.com instead the root
so so far google still not block megood!
but still thanks for mention it
sound so scary 
well isnt scary, they wont ban or flag your email address for blacklist, but just makes the debug harder then it should be
at least it works now, I just have to choose the email address and domain to forward now
yeah that should it be to get it running
thanks so much
the chat widget and knowledge base is also a deep dive worth
in case you need it