Extra ACME TXT records
Last year, we had multiple domains that had extra TXT records which preventet the generation of a letsencrypt certificate on the host server.
https://community.cloudflare.com/t/extra-acme-txt-records-preventing-renewal/412449
After much back and forth, cloudflare deleted the records on all the domains we report.
Now I notice that there is again 2 of our domains that have these phantom txt records, however this time when i send a mail to [email protected], it get a reply back saying that tickets can no longer be generated through the mail, and cloudflare only allow tickets for billing, account, and registrar issues.
This is an issues in cloudflares end, that only they can solve.
Anybody who can guide me. How am I to go about getting in touch with cloudflare?
Cloudflare Community
Extra ACME TXT records preventing renewal
I have contacted my hosting (Cloudways) regarding this. They have notified me that phantom TXT records are showing from Cloudways (the same _acme-challenge records mentioned in initial post). They have advised me to contact Cloudflare as there is nothing that they can do from their end. I cannot remove these as they are not on the DNS settings ...
7 Replies
And then just select it as being account?
okay
Hi @birkelund, can you share the ticket number of any of the tickets you opened about this? Whether the one last year or the new one that got auto closed to support@
So I can find it in the system
@Erisa | Support Engineer
This is the current ticket number: #2996839
This is the previous ticket number: #2544646
Thank you
I see the ticket in our queue and am looking into it
@Erisa | Support Engineer Thanks
@Erisa | Support Engineer Do you have any idea how long it will take? It is just a simple txt records that needs to be deleted
Seems they were removed last night, I'm going to update the ticket shortly. The delay was because we had to involve the engineering team to get them removed since its not something support has access to do
Replied to the ticket
Awesome. It works again.
Thanks