Unexpected pre-authorization
I was your previous billing customer from the end of April until August 18, 2023. On August 18, I project, deleted it, and cancelled my Railway account. However, I noticed that my credit card was pre-authorized and charged in September and October. While I understand that this may be an oversight on your part, I kindly this matter appropriately. Your prompt response would be greatly appreciated.
Solution:Jump to solution
To future, people with this issue. Please just open a thread here in discord and ask our conductors to elevate it to a team member this should be rare and we will always make things right.
9 Replies
Project ID:
N/AProject ID:chatgpt-on-wechat
The account registered with this email address before was cancelled on August 18, because the payment was deducted after it was cancelled, so I registered the account again, and I could not find the previous project id
Good afternoon,
Generally we prefer to handle matters like this via email, but in the interest of time. You are just looking for September and October refunded and no future payments to be deducted.
I should be able to do that for you.
Please confirm the above as I look into your account
Thread has been flagged to Railway team by @thomas.
It turns out that unliked many companies, as of now when you hit delete we really delete everything. I can't find your billing information based on your discord username or that project ID. Please DM me your email that was used with your billing information so I can refund you from Stripe.
Solution
To future, people with this issue. Please just open a thread here in discord and ask our conductors to elevate it to a team member this should be rare and we will always make things right.
Thanks , account: [email protected]
At the same time, I am also worried about the next deduction, I hope you can help me stop deducting fees.
Yes I will be canceling any subscription payments.
Thank you very much! In the meantime, can I get a refund in September and October?