Billing: Credit Card Declined
Hello,
I've been emailing railway all week and haven't gotten a response. I need help with a declined payment, but my card works on other services. And the bank said it's railway that's the declining payment. I can't even upgrade to the pro plan.
Please advise.
Otherwise I will be forced to switch service providers to prevent interruptions with my app.
Thanks.
7 Replies
Project ID:
2cfa2382-4911-4866-a276-08aef4f3e35c2cfa2382-4911-4866-a276-08aef4f3e35c
this is community support, unfortunately we can't do much to help you with payment issues, please make sure you have emailed billing with the same email you have registered on your railway account, and then please patiently wait for a reply without spamming their inbox
dear brody, it's been 5 days. you're telling me it will be longer? and you can guarantee me they won't shut my service off for non-payment?
as I am just a community member I can not guarantee anything, please wait for a reply from railway, reply times may be longer since they are away on a work retreat
it's a reasonable ask to wait if they let us know they're on a work retreat, otherwise it's highly unreasonable as a startup to have paying customers waiting around without reason, especially when they keep spamming me about declined charges and making me think they're going to shut my service down. i hope this feedback is relayed to them.
i say this with all sincerity, i've enjoyed railway a lot. but shitty customer service is a total turn off.
the team has said they where going away on a work retreat, I'm sorry you have missed that, but also as you where on the hobby plan, the hobby plan does not come with an SLA unfortunately.
and there's a difference between feedback and just being rude, your attitude is not appreciated in this community.
going to lock this thread now, please wait for an email back from the team