Railway Support - Billing Team
I am trying to contact the support through mail for the second time and the only response I get is an automated message which is not helpful to my problem at all
Is the mail support suspended or something?
20 Replies
Project ID:
N/AN/A
what email are you emailing?
billing@railway.app
and what email are you getting back?
It's been the same thing twice
please wait for a team member to respond
Yeah okay the thing is that I sent the first mail like a week ago
are you perhaps on the pro plan?
I am currently on none as the trial ended
And I cannot use my projects as well
then im sorry but the pro plan is the only plan that comes with an SLA (https://www.google.com/search?q=what+is+an+sla)
I don't really know what SLA is
if you dont mind me asking, what is it that you are emailing them for?