Railway Support - Billing Team
I am trying to contact the support through mail for the second time and the only response I get is an automated message which is not helpful to my problem at all
Is the mail support suspended or something?
20 Replies
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what email are you emailing?
and what email are you getting back?
It's been the same thing twice
please wait for a team member to respond
Yeah okay the thing is that I sent the first mail like a week ago
are you perhaps on the pro plan?
I am currently on none as the trial ended
And I cannot use my projects as well
then im sorry but the pro plan is the only plan that comes with an SLA (https://www.google.com/search?q=what+is+an+sla)
I don't really know what SLA is
if you dont mind me asking, what is it that you are emailing them for?
I am trying to get the hobby plan but everytime I try to it says that my card declined
I have been using it before and this is a first case that my card is declining
have you contacted your bank to make sure they arent blocking payments?
Yes I did and they didn't block anything in the last days
In fact there is not even information on this case
okay then please wait for an email response from the team, there is nothing we can do for you here as this is community support
Okay
Thank you for your time through