How to delete an account I was invited to?
How do I delete a cloudflare account I was invited to, but I am the only remaining members? I can't leave since it says I need to invite another Super Administrator?
14 Replies
I don't think there's an option to delete an account, at least until 6 months ago there were no such option, so unless it was added since, it's not possible.
A cloudflare rep once suggested to rename such account to "DELETED" to avoid confusion and to prepare for when such option would get available.
Unsure what you mean, this has been around for years https://developers.cloudflare.com/fundamentals/account-and-billing/account-maintenance/delete-account/
Are you referring to some special case that stops you being able to use that option?
Delete your Cloudflare account · Cloudflare Fundamentals docs
These steps do not apply to accounts under contract. Contact your Customer Success manager if you would like to delete a contract account.
So the account currently has no Super Admin?
@Erisa | Out of office Let me try to explain again.
I signed up for a new account with email A, this was a shared email for our team. Let's call this account A. I then proceeded to invite the rest of the team to this account, including my Cloudflare user.
Since the project is over, I logged in to user/account A (since I assumed it was his account) and deleted the user.
The user was gone, but his account is still left with my user and a couple of team members still in it. I have proceeded with deleting all the resources in the account manually and kicking remaining members. I am the Super Admin, but how do I delete an account where the original creator no longer exists? I don't want to delete my personal account or user. Just this account A
Thats odd, in the situation you described the account should have been deleted as well
To be fair I didn't clean up any resources like the guide states before deleting. I just assumed it would all be deleted or fail.
Are you able to share the account ID of the account that can't be deleted? https://developers.cloudflare.com/fundamentals/get-started/basic-tasks/find-account-and-zone-ids/ its also in the url on the dashboard account overview, hexadecimal string
3071e5b64f2ee42efd45179dc42fd884 this it?
@Erisa | Out of office ^
Not sure if I should ping you, but going to bed. Thanks for taking a look
Something funky has happened here, I would recommend you open a support ticket @ https://dash.cloudflare.com/?to=/:account/support - when asked for a category select "Account" and if a bot auto-replies you may need to reply to the bot in order for the ticket to be submitted
Feel free to share the ticket number if you have issues with it
Thanks
I'm referring to deletimg an account, as opposed to deleting my profile which appears to be the subject of the link you provided.
So I have a work email which is part of an enterprise account, with that same email I created a free account as well, but then decided that I don't want it. There's no way for me to delete the free account from my list of accounts, and every time I login to cloudflare dash I now have to choose which account to use.
@Erisa | Out of office That did not work since I am not the original account holder 
The ticket got automatically resolved. The whole problem is that the original account holder is deleted. I am literally the only member of the account now.
Ticket ID is 2908733
Edit: Tried re-creating the ticket, same issue, ticket 2908743
The ticket got automatically resolved. The whole problem is that the original account holder is deleted. I am literally the only member of the account now.
Ticket ID is 2908733
Edit: Tried re-creating the ticket, same issue, ticket 2908743
As I mentioned, you need to reply to the bot (please describe as much as possible about how your situation differs to avoid confusion) to proceed with the ticket
I'll check it soon
Ah okay I understand you now. Yes, the way to delete an account is by deleting the profile that owns it, so in that situation it won't work correctly and you have no choice but to end up with the empty free account lying around
This is mentioned in the last line of the bot response
If you need further assistance, simply reply to this email to reach a Cloudflare Technical Support Engineer.I will reopen this one to save you some time, and leave a note on it I have reopened your ticket #2908743, we will review it and get back to you, thanks My colleague escalated it to engineering who will take care of the deletion for you
Thank you 