Lost all my 20$ credits out of no where
So i just got an email saying my projects needs 3$ in credits, but suddenly when i check? my whole 20$ in credits are just gone? Please help
Solution:Jump to solution
Hi @lasse,
Your account now has $20 of credits. There was a failed $50 payment for additional credits that seemed to be causing an issue with Stripe and our credit reporting. I've reported the issue to our team and we will take a deeper look when we can. For now though, you should be good to go...
29 Replies
Project ID:
N/An/a
can you show us the invoice for the 20$ credit load?
here
havent used any of the money i have added
perhaps the credits where used up with the monthly fee costs?
i have used the 5$ free credits every month, but didnt want to take a any risks so i added credits
but noow they are gone
railway has a 5$ a month subscription fee, are you saying you've had that waived?
can you show me a screenshot of what the hobby plan overview text says in the billing page in your account
unfortunately that's not what I asked for
this?
or this
you see all the credits are gone
can you click the show breakdown button and send another screenshot?
yes
do you want to see the email i got
and you've never used more than 5$ in credits?
in any of the past few months
nope
okay this looks wrong to me now, I just had to be sure before I notify the team
alr
this is the email i got
just dont make sense to me
Thread has been flagged to Railway team by @Brody.
team will get you sorted when they are available
Thank you!
you do have 3 days grace btw
alr
Solution
Hi @lasse,
Your account now has $20 of credits. There was a failed $50 payment for additional credits that seemed to be causing an issue with Stripe and our credit reporting. I've reported the issue to our team and we will take a deeper look when we can. For now though, you should be good to go
Thank you!
the 50$ was a mistake