Card Declined
Hii, i have problem with paying subscription and my card was declined, my hobby plan is due in 7 august and i tried to pay but decline and i tried my 2 others card but still can't pay. I need to pay this because my thesis project is on railway, can someone help me? Thank you
This is my project id: 69dc274c-64db-4ffd-98d3-63a1d3d569e5.
16 Replies
Project ID:
69dc274c-64db-4ffd-98d3-63a1d3d569e5for billing issues please email [email protected]
I already send email to [email protected]
okay then please wait for a reply, this is comunity support, we cant do anything about payment issues
Would it be problem to my project if i cant pay my billing yet?
uh no, thats a billing issue
I mean can i still access my project if i still cant pay?
i think you get a 3 day grace period, after that your services and plugins are paused
Hmmmm can i cancel the subscription and then pay again for new subscription?
please just wait for a reply email
Okay i will wait, but what after 3 days and i haven't get the email yet?
send another one
in the mean time, give your bank a call and make sure they aren't declining the transactions
I'm sorry if ask too much question, i just fear my thesis project cant work when i should show it in near time
Okay i will ask my bank first
i understand this is a stressful situation, but theres nothing we as a community can do about billing issues
Thank you for helping me handle the situation, have a good day sir
you as well 🙂