R
Railway16mo ago
choilive

Verify Your Account Error Next Steps

I am getting a error that says "Unfortunately, your GitHub account did not meet our criteria and we need additional information." OK fine, I hit the Verify Account button and it sends me to the Plans page. This account is on a Pro/Team plan. What do I do from here?
9 Replies
Percy
Percy16mo ago
Project ID: N/A
choilive
choiliveOP16mo ago
N/A teamId=84939242-4243-4cbf-a306-7ad5eef3a134
Brody
Brody16mo ago
do you have any projects on your personal account that aren't in the team area of the dashboard?
choilive
choiliveOP16mo ago
No, the personal account does not have any projects
Brody
Brody16mo ago
are you having any issues deploying to the team account (pretend like the incident doesnt exist)
choilive
choiliveOP16mo ago
Yes, that error was coming up when attempting to deploy But... it doesn't seem to be happening anymore. Weird
Brody
Brody16mo ago
if deployments work fine, then you can safely ignore that message as it only pertains to your personal account and not the team account the team is going to working potentially hiding those kinds of messages when the user has no personal projects and is a part of a team
choilive
choiliveOP16mo ago
👍 Closing for now.
Brody
Brody16mo ago
sounds good
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