Why is it charging me for Aug-Sep?
Hello,
I had been using Hobby plan, but now that I have to give charge I did not want to use it. So I cancelled my plan today but it is showing $5 due for Aug-Sep.
18 Replies
Project ID:
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Here's an image of usage
It's charging you because railway switched from the developer plan to the hobby plan which now requires a 5 dollar minimum payment
oh you cancelled it?
Yes
before august first?
I did today. It said August 1st, so I cancelled today.
yea it renews on august first so you cancelled too late 
To ensure you can continue to use Railway without disruption after August 1, please visit the Dashboard.
The email said this, so I thought I had time till August 1. So I cancelled it today. I may have misunderstood, If I had known I'd have cancelled earlier.
yea, that's rough
It would be a loss if I need to pay this $5 since I have no running projects anymore and don't plan to use it this month.
that's extra rough
Is there any way I can get it waived? I just used $0.01, I will pay that amount if required.
I heavily doubt it, but I don't work for railway so I can't say
I thought It would freeze today, I have to confirm it to charge $5. Did not think it would automatically do that.
What is the procedure of getting in touch with them/billing team?
you can contact them through
[email protected]
for billing related inquiries
to increase your chances of a potential refund, I recommend not running anything on your account until you know for a fact that there is no saving itI have 0 things running right now. I had nothing up for the past month in fact. I had no time to use this.
I will mail them regarding this, Thank You!
no problem, good luck
hope you get this figured out 🫡