Ban sync issue
I've been having an issue with the Ban Sync. It keeps on trying to sync to my server even though the ban was already removed (player got gamebanned so can't return anyway)
The issue is that BM keeps on trying to sync stuff every 3 hours, and my ServerArmour gives me the notification that this player has been unbanned every 3 hours. I've been looking with phoenix into it for the past few days and we can't solve it. Can you guys help me?
11 Replies
Did you remove the ban from the bans page?
yes
Can you DM me the Steam64ID or email you use to login to the site along with the players that you want unbanned?
sure, send a friend request
Player is still banned in the BM database. See https://www.battlemetrics.com/rcon/bans/edit/66724035
Try unbanning them from there and that should take care of the issue
If that doesn't work, run the unban command manually on your server for that Steam64ID. It seems like we're trying to remove the ban but haven't been able to verify the ban / having trouble issuing the command.
Is it correct that it still shows in the synced native bans?
It's listed under native bans but the system is trying to remove it (hence the red x)
Removed - Pending confirmation(s)
which means that we're having trouble getting the server to respond with its ban list. I'm also guessing the server isn't responding to the unban command
So my next suggestion is to run the unban command manually on the server. Also restart the server when you can.unbanned in console. can't really restart now but that will happen tonight
Think we need to check tomorrow then
or is it possible for you to remove it?
Nothing more we can do. The system is already trying to remove it
Well it's still doing it
Would it reset if I terminate the RCON connection and create one again later on?
I don't think so. Did you manually remove the ban from your bans.txt file yet?
because when I ran
banlistex against your server, it was still there.