Billing issue
Hey guys, I just switched to the hobby plan and I was eligible for the waiver, I was trying to reload another $10 to make the switch and I think it worked? I used a prepaid card and it shows pending in the transactions and the website saying invoice raised for 0$ but the 10$ credit is added to my account
Also this seems to be a subscription saying it renews every month but that won't change anything for me from how it was before right? I will still get 5$ credit and the differential will be used from my credits
6 Replies
Project ID:
N/AN/a
Contact [email protected] as they will be able to assist better than the community
As it’s the weekend, they probably won’t get back to you until tomorrow sometimes
Yeah I don't have an issue just don't want to be flagged for any suspicious activity or whatever
Oh wait I see a 10th July invoice that I tried paying for got paid today? So that says 10th July on billing history but stripe bill says today
and then I have another pre paid subscription charge for 0$
Yes, the invoice was for the 10th, but since you paid it today, stripe will have today’s date. I would really recommend emailing the billing email and they will get you all squared away and handle that extra subscription for you.
done thanks